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About the Organisation
Officer Mass Personalisation job at National Social Security Fund (NSSF) | Apply Now
Kampala, Uganda
The National Social Security Fund (NSSF) is Uganda’s premier social security provider, committed to ensuring financial security for workers by offering provident fund services that promote long-term savings for retirement, sickness, and other social welfare needs. Established in 1985, NSSF has become a highly respected institution, recognized for its trustworthiness, efficiency, and significant role in the country’s financial ecosystem, with millions of Ugandans relying on its services.
The organization fosters a professional, inclusive, and collaborative work culture, offering its employees opportunities for growth, career development, and work-life balance in an environment that values integrity, innovation, and social responsibility. With a business model based on collecting contributions from employees and employers, NSSF provides a wide range of services including pension plans, medical benefits, and a variety of welfare programs, all underpinned by cutting-edge technology and strong financial management practices.
The Fund operates on a national scale, with its reach expanding to various regions across Uganda, positively impacting the lives of workers, their families, and communities. Core values such as transparency, accountability, professionalism, and service excellence guide NSSF’s operations, while its corporate social responsibility initiatives focus on promoting financial literacy, supporting education, and advancing economic empowerment programs. For more information, visit www.nssfug.org.
Are you looking for social science jobs in Uganda 2025 today? then you might be interested in Officer Mass Personalisation job at National Social Security Fund (NSSF)
Full Time
Deadline:
4 Sept 2025
Job Title
Officer Mass Personalisation job at National Social Security Fund (NSSF)
National Social Security Fund (NSSF)
Job Description
JOB TITLE: Officer Mass Personalisation (1 Position)
JOB GRADE: C5
REPORTS TO: Supervisor Mass Personalisation - Financial Planning
DEPARTMENT: Enterprise and Growth
DUTY STATION: Headquarters
Job Purpose:
The Officer Mass Personalisation is responsible for personalised engagement and financial planning across different platforms and forums for the mass market.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested individuals should click https://nssfuganda.jotform.com/252263217520852 to fill the application form and also attach copies of their application letter, curriculum vitae and academic qualifications addressed to the Chief of People and Culture by Thursday, September 4, 2025.
Please note that canvassing or lobbying will lead to automatic disqualification of the candidate, and that providing minimal information or not attaching the required documentation may lead to the disposition of your candidature due to insufficient information provided.
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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How to Apply
Analytics Management:
Engagement of cohorts according to stage in the customer journey
Determine appropriate engagement packages to offer various members, prospects and the public
Conduct and record a Financial Needs Assessment for the various targeted mass audiences and determine an engagement plan
Determine and share appropriate financial planning tools with the members, prospects, and public to aid the attainment of both their goals and Fund growth goals
Program Management:
Participate in the design and tracking of strategic member engagement plans for the section and ensure that they are aligned to the departmental strategy.
Collaborate with different teams and stakeholders within and outside the Fund to get input as to the design and delivery of engagement programs, content and products that are relevant to the target audiences.
Plan and co-create e-learning, digital and engagement tools for participant enrollment, learning management and engagement.
Schedule and facilitate routine mass public education events over relevant channels, media and fora for fund membership.
Plan and coordinate action cohorts for the public to engage in different investment opportunities.
Schedule programme activities to budget and monitor spend regularly.
Direct structured learning experiences and monitor their quality results.
Identify opportunities for process improvements and efficiencies within the programs/ initiatives/ tasks.
Stay updated on industry trends and best practices nationally and globally, and on Financial planning for the Mass Market.
Mass Personalisation Financial Planning
Offer expertise over platforms and fora to the varied financial needs of the mass market under a mass personalised arrangement
Update and review technology and content for relevance and appropriateness of the evolving, varied financial needs of the mass market
Keep a record of financial advisory and planning engagement for each individual engaged in the mass market
Analyse the action journey for the engaged participants
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education Requirements:
Bachelor’s degree in Social Sciences, Communications, Marketing, Public Relations, or a related field.
Relevant Professional qualifications and membership, where applicable, is an added advantage
Relevant professional training or certification in digital communications, community engagement, or program management is an added advantage.
Work Experience:
Minimum of five (5) years’ relevant experience in a role involving audience engagement, community management, or program coordination.
At least two (2) years at a supervisory level
Demonstrated experience in planning and executing engagement programs for large and diverse audiences, including the use of digital platforms and influencer networks.
Experience in developing and delivering targeted campaigns based on audience data or customer journey insights.
Proven ability to collaborate with multiple stakeholders to design and implement impactful outreach initiatives.
Familiarity with mass market or community outreach programs is an added advantage
Key Competences:
Digital engagement and community management
Content creation and multimedia communication
Targeted audience engagement
Customer journey mapping
Stakeholder collaboration
Event coordination
Adaptability and creativity
Strong communication skills
Basic data analysis
Teamwork under pressure
