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Officer, Deceased Estates Fulfilment job at Standard Bank Group | Apply Now
Johannesburg, South Africa
Full Time
Are you looking for Bank jobs in South Africa 2025 today? then you might be interested in Officer, Deceased Estates Fulfilment job at Standard Bank Group
About the Organisation
Standard Bank Group is a premier African banking group focused on driving Africa’s growth. With a legacy of over 150 years, the bank provides a wide range of personal and private banking services, offering innovative digital solutions and unmatched customer service to meet evolving financial needs.
Job Title
Officer, Deceased Estates Fulfilment job at Standard Bank Group
Standard Bank Group
Job Description
This role involves overseeing the outsourced collections process and working closely with external partners to drive effective recovery strategies for deceased estates. The Officer will formulate and implement collection and legal strategies to optimize recoveries, ensuring that all processes comply with the applicable legal frameworks and internal governance standards. The incumbent will manage vendor relationships, monitor performance, ensure timely case resolutions, and deliver consistent outcomes that support the organization’s financial goals.
Duties, Roles and Responsibilities
Manage and oversee outsourced collections processes for deceased estates
Collaborate with external vendors to develop and implement efficient collection strategies
Ensure legal compliance in all recovery efforts and documentation
Monitor portfolio performance and drive improvements in recovery rates
Resolve complex estate-related issues in line with established legal and policy frameworks
Maintain accurate and up-to-date records for all estate accounts
Assess and interpret financial information to support recovery actions
Ensure confidentiality and professionalism when handling sensitive estate information
Manage workload efficiently to meet strict timelines and deadlines
Handle difficult calls and conflict resolution with professionalism and empathy
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum Qualifications:
Advanced Diploma in Legal Studies or a related field
Experience:
5–7 years' experience in Credit Risk within the Personal and Business Banking sector
Strong exposure to the banking industry, particularly in debt collections and deceased estates
Demonstrated ability to create and execute innovative collection campaigns
Solid understanding of legal frameworks applicable to estate administration
Behavioural Competencies:
Checking Things
Documenting Facts
Following Procedures
Interacting with People
Managing Tasks
Meeting Timescales
Producing Output
Resolving Conflict
Showing Composure
Taking Action
Team Working
Understanding People
Technical Competencies:
Active Listening
Collections
Difficult Calls Management
Legal Compliance
Product and Services Knowledge
Recoveries
Verbal Communication
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
