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About the Organisation
Huntswood is a UK-based professional services company specializing in governance, risk, and compliance. With operations in South Africa, the company partners with its clients to provide excellent customer service solutions. Huntswood is known for a values-driven culture built on dependability, collaboration, and performance excellence.
Team Leader – Customer Service job at Huntswood | Apply Now
KwaZulu-Natal, South Africa
Are you looking for Management jobs in South Africa 2025 today? then you might be interested in Team Leader – Customer Service job at Huntswood
Full Time
Deadline:
30 May 2025
Job Title
Team Leader – Customer Service job at Huntswood
Huntswood
Job Description
The Team Leader will be responsible for managing a team of customer service advisors, primarily servicing UK clients. The role involves monitoring and enhancing team performance, managing staff absence, addressing HR matters, and implementing motivational strategies. The ideal candidate will foster a collaborative and development-focused environment, conduct regular coaching, identify and bridge skills gaps, and lead change initiatives. The position requires strong leadership, planning, and communication skills to meet KPIs and client expectations consistently.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
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How to Apply
Manage team performance to achieve KPIs
Handle leave and absence management to ensure resourcing aligns with SLAs
Address disciplinary and HR issues in line with company policies
Maintain team motivation and implement rewards/incentives
Provide ongoing coaching and development opportunities
Conduct monthly 1-on-1 meetings with team members
Lead regular call listening and feedback sessions
Promote a strong employee experience aligned with Huntswood’s values
Support team members’ career growth (CPD, succession planning)
Organize knowledge sharing activities
Prepare and submit reports (daily, weekly, monthly)
Identify and address team skills/knowledge gaps
Implement and manage change initiatives effectively
Build strong relationships within the team and across departments
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Minimum Requirements:
National Senior Certificate (Grade 12)
At least 2 years of experience as a Team Leader managing UK-based clients
At least 1 year managing a Financial Services Provider (FSP)/insurance campaign
Skills and Competencies:
Strong understanding of business processes and policies
Excellent planning and leadership skills
Analytical thinking and conflict resolution abilities
Effective communication and listening skills
Goal/target orientation and time management
Ability to run productive meetings and provide coaching
Structured and self-managed work approach
Commitment to personal and professional development
Relationship-building and motivational capabilities
Core Behavioural Values:
Bring your “A” game
Strive for greater
Enable and empower others
Do the right thing
Own it
Deliver unbelievable service
