Network Infrastructure Support Officer job at Ecobank Uganda | Apply Now

Customer Experience

• Ensure minimum network downtime to provide uninterrupted banking services to internal and external customers.

• Act as the first point of contact for network-related escalations affecting customer service.

• Collaborate with service desk teams to ensure prompt resolution of network-related tickets.

• Continuously assess and improve the customer impact of infrastructure related decisions.

People Management

• Support training and upskilling of junior IT support staff and interns on network systems.

• Promote knowledge sharing and team collaboration within the IT unit.

• Encourage a high-performance culture by mentoring colleagues and providing feedback to management on performance improvements.

Process Controls and Operational Performance

• Maintain compliance with IT security policies, audit requirements, and standard operating procedures.

• Monitor network health and usage using network monitoring tools

• Document changes and updates in infrastructure, ensuring adherence to change management protocols.

• Conduct routine preventative maintenance and vulnerability assessments.

Business and Financial Performance

• Optimize network performance to support core banking applications and digital platforms with minimal resource expenditure.

• Assist in budgeting and cost control for network-related expenditures (hardware, licenses, services).

• Contribute to business continuity planning and disaster recovery exercises from a network perspective.

• Recommend cost-effective infrastructure improvements aligned with business needs.