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Sales coordination:

• Manage and maintain customer databases, including contract information, order history and account details channel wise, country-wise as required.
• Process customer orders accurately and efficiently, ensuring account check.
• Handle customer inquiries and complaints promptly and professionally and maintain a compliant register.
• Prepare sales reports, presentations and other sales-related documents.
• Schedule and coordinate sales meetings, appointments and events.

MIS Analysis:

• Collect, analyze, and interpret sales data to identify trends, patterns and areas for improvement.
• Prepare regular sales reports and dashboards, including key performance indicators (KPIs) and sales forecasts.
• Conduct market research and competitive analysis to support sales strategies.
• Develop and maintain sales tracking systems and databases.
• Analyse customer data to identify potential new business opportunities.

Other Duties:

• Assist with the development and implementation of sales strategies.
• Participate in team meetings and contribute to process improvement initiatives.
• Maintain a professional and positive working relationship with colleagues and customers.
• Ad-hoc duties as assigned.