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Merchant Support Advisor – Agent Banking job at ABSA Bank | Apply Now
Kampala, Uganda
Full Time
Are you looking for Banking jobs in Uganda 2025 today? then you might be interested in Merchant Support Advisor – Agent Banking job at ABSA Bank
About the Organisation
Absa Bank Uganda Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.
Absa Bank Uganda Limited is a reputable and innovative financial institution dedicated to empowering individuals and businesses with a comprehensive range of banking solutions that drive sustainable economic growth and community development. With a mission to deliver exceptional financial services and foster lasting customer relationships, the bank has earned significant recognition for its market leadership, commitment to excellence, and strong ethical standards.
Evolving from its humble beginnings into a major player in Uganda’s banking sector, Absa Bank Uganda Limited boasts a dynamic work culture that promotes diversity, continuous learning, and employee empowerment through competitive benefits, flexible work arrangements, and ample career opportunities. Leveraging a modern business model and cutting-edge technology, the bank maintains a broad reach and robust presence in the region, underpinned by core values of integrity, innovation, and customer-centricity.
Its dedication to corporate social responsibility is evident in its active support for community initiatives, educational programs, and environmental sustainability efforts. For more information, visit [Company Website].
Job Title
Merchant Support Advisor – Agent Banking job at ABSA Bank
ABSA Bank
Job Description
Job Title: Merchant Support Advisor – Agent Banking
Organisation: ABSA Bank
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Accountability: Sales to Retail customers with operational rigor and compliance with KYC requirements
Market Knowledge and innovation
Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products.
Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
Participate in sales campaigns to meet specific targets.
Maintain own sales performance statistics for management information usage.
Submit completed application forms of different products in line with Bank policies and requirements and submit to Team Leader for review
Check correctness of each new account application, loan document, Agent application and all other customer documents
Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations
Ensure accuracy of each new account application, loan document, Agent application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
Accountability: Customer Service
Provide excellent customer service in line with Absa values
Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
Advise customers as soon as new loans are approved and encourage drawdowns on the new loan
Accountability: Technical Experience and Capability
Share knowledge and experience with other Lead Generator in the team.
Agree annual performance objectives with the Team Leader, including specific sales targets.
Pursue continued improvement in personal development by participating in development programmes and training preferred
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
First degree or second-class degree with at least a credit in Math and English at O’ level, 2 principle passes at A’ level and relevant experience in a front-line banking sales/marketing/service environment.
Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers.
Preferred
Knowledge and skills:
Education and Experience Required
Based on market / country requirements
Experience of competitor products sales advantage
Communication and Interaction required:
Staff in own area (manager, subordinates, colleagues)
Staff outside own area
Internal customers (other than staff in own area)
External Customers
Knowledge & Skills:
Basic knowledge of the bank’s products and services advantage
Basic understanding of how the Bank operates advantage
Knowledge of local banking policies and laws
How to Apply
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the APPLY Button below.
Deadline: 28th May 2025
