Member Relations Specialist job at Joyous Times Company Limited | Apply Now

Member Engagement & Relationship Management

• Build and maintain strong relationships with policyholders, providing proactive support and personalized service.

• Serve as the primary point of contact for members, ensuring timely responses to inquiries, concerns, and requests.

• Develop and implement member engagement strategies to foster trust, loyalty, and long-term relationships.

Policyholder Support & Issue Resolution

• Provide expert guidance on insurance products, policy benefits, claims procedures, and coverage details.

• Address and resolve member concerns efficiently, escalating complex issues when necessary.

• Advocate for members by liaising with underwriting, claims, and customer service teams to ensure seamless issue resolution.

Onboarding & Retention Programs

• Oversee the onboarding process for new policyholders, ensuring they understand their coverage and benefits.

• Conduct periodic check-ins with members to assess satisfaction, identify service gaps, and provide proactive solutions.

• Implement retention strategies to minimize policy cancellations and maximize long-term customer value.

Claims Assistance & Benefits Guidance

• Assist members with claims submissions, guiding them through the process to ensure accuracy and efficiency.

• Educate policyholders on their benefits, helping them maximize their coverage and make informed decisions.

• Work closely with the claims department to track progress and update members on the status of their claims.

Data Management & Member Insights

• Maintain accurate member records, ensuring all interactions, policy details, and service requests are properly documented.

• Analyze member engagement data to identify trends, improve service offerings, and enhance member satisfaction.

• Generate reports on policyholder retention, claim resolution efficiency, and overall customer experience metrics.

Event Coordination & Educational Outreach

• Organize webinars, informational sessions, and in-person events to educate policyholders about policy updates, benefits, and industry changes.

• Foster community engagement through member-exclusive programs, networking events, and loyalty initiatives.