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Manager Innovation & Business Automation job at Tropical Bank | Apply Now
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Manager Innovation & Business Automation job at Tropical Bank
About the Organisation
Tropical Bank Uganda is a dynamic financial institution committed to delivering inclusive, customer-focused banking solutions that foster economic growth and financial empowerment for individuals, SMEs, and corporate clients across Uganda. Established in 1973 and majority-owned by the Libyan Foreign Bank, the bank has built a strong reputation for reliability, trust, and personalized service, earning recognition for supporting Uganda’s socio-economic development. The bank cultivates a performance-driven, collaborative work culture that values employee growth, innovation, and integrity, offering diverse career opportunities with flexible work arrangements to suit evolving workforce needs. Over the years,
Tropical Bank has evolved from a traditional bank into a modern, tech-savvy financial services provider, integrating digital banking platforms, mobile money, and tailored financial products to serve a broad and expanding customer base. With a steadily growing network of branches across Uganda, the bank maintains a solid footprint in both urban and rural areas. Guided by core values of professionalism, customer centricity, transparency, innovation, and social responsibility, the bank actively participates in CSR initiatives, including financial literacy campaigns, environmental conservation, and community support programs. For more information, visit their website at www.tropicalbank.co.ug.
Kampala, Uganda
Full Time
Job Title
Manager Innovation & Business Automation job at Tropical Bank
Tropical Bank
Job Description
Job Title: Manager Innovation & Business Automation
Organisation: Tropical Bank
Duty Station: Kampala, Uganda
Job Summary:
Lead the development and implementation of ICT innovations and business automation initiatives within the Bank by leveraging emerging Technology to drive digital transformation projects, enhance operational efficiency, improve customer experience, and support the Bank’s growth strategy.
Duties, Roles and Responsibilities
Lead initiatives to foster a culture of innovation within the Bank.
Leverage emerging technologies such as AI, Big data, and machine learning to innovate banking products and services.
Identify inefficiencies in current processes and systems and develop automation solutions to improve operational efficiency and reduce costs.
Collaborate with other departments, such as IT, operations, and customer service, to integrate innovative solutions seamlessly.
Build partnerships with fintech companies, and technology vendors to leverage external innovation capabilities.
Ensure that innovation initiatives comply with regulatory requirements and internal risk management policies.
Assess and mitigate risks associated with new technologies and automation processes.
Lead change management efforts to ensure the successful adoption of new technologies and processes across the organization.
Train and educate staff on the benefits and uses of new technologies and automation tools.
Establish key performance indicators (KPIs) to measure the success and impact of innovation and automation initiatives.
Enhance customer-facing processes and digital channels to improve overall customer experience.
Support the business and strategy departments with innovative banking products and services that meet evolving customer needs and preferences
Establish partnerships with fintech companies, and technology vendors to deliver convenient customer experiences solutions much faster than the competition.
Provide an excellent platform for innovation and process automation activities in all domains of the bank (client-facing, digital strategy, back-end operations, risk management & regulatory reporting).
Keep abreast of technology trends, which offer solid, appropriate, cost-effective business applications & processes to the Bank.
Participate in software development processes by prototyping new application requirements and designing new business models.
Prepare system documentation to provide user support for programs and for production operating procedures.
Strong understanding of digital banking services
Responsible for development of the Business Technology innovations and Automations while ensuring cost optimisation.
Comply with AML/CFT/CPF policies and procedures, non -compliance of which shall be addressed as per the bank disciplinary processes.
Any other duty as shall be assigned to you from time to time.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s Degree in Computer Science, Information Technology, or any other related field.
Master’s degree or relevant certifications (e.g., PMP, Agile, Scrum) is a plus.
Experience
5 years’ experience in ICT Innovations and/or Business Automation, 3 years of which should be at a supervisory level.
Track record of delivering innovative solutions that drive business outcomes.
Ability to inspire and influence stakeholders
Relevant experience in leading ICT innovations, digital transformation, and business automation initiatives within the banking or financial services industry.
Ability to prepare product papers/business cases.
Familiarity with the regulated financial services industry in Uganda.
Strong understanding and experience in digital banking services.
Good understanding of banking operations and processes.
Ability to align innovation efforts with the bank’s business strategy,
Ability to identify opportunities for competitive advantage through technology.
Understanding the risks associated with new technologies and business automation.
Competencies & Knowledge
Project and stakeholder management
Excellent communication and engagement skills
Strong attention to detail and personal effectiveness
High level of integrity and strong entrepreneurial skills
Strong leadership with soft power skills
Ability to analyze complex issues
Strategic Thinking
Must be a person of integrity.
Risk management skills.
Strong leadership skills.
Proficiency in English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.
How to Apply
If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: recruitment@trobank.com
Deadline: 8th September, 2025
Note:
Tropical Bank Limited is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, national origin or disability status
Only shortlisted candidates will be contacted.
