Manager - Demand & Quality Assurance job at MTN Mobile Money Uganda Limited | Apply Now

Demand Management & Planning:

• Develop and maintain a comprehensive demand forecast, aligning with business strategy and product roadmaps.

• Prioritize and manage IT delivery requests, ensuring efficient resource allocation and timely delivery.

• Implement and utilize demand management tools and techniques for accurate forecasting and tracking.

• Coordinate with product owners, business analysts, and development teams to gather requirements and translate them into actionable IT delivery plans.

Partner/Vendor Management & Integration:

• Facilitate the onboarding and integration of third-party vendors and IT partners, ensuring compliance with industry standards and regulatory requirements.

• Manage vendor relationships, monitor performance, and ensure adherence to service level agreements (SLAs).

• Implement and manage secure API integrations and data exchange protocols, adhering to financial services security standards.

• Oversee system integration testing and validation, ensuring seamless interoperability and data integrity.

Quality Assurance & Compliance:

• Establish and enforce quality assurance processes and standards for IT delivery, including testing, validation, and documentation.

• Ensure compliance with relevant regulatory frameworks (e.g., PCI DSS, GDPR, local financial regulations).

• Conduct regular audits and assessments to identify and mitigate risks related to security, data privacy, and compliance.

• Implement and manage CI/CD pipelines to ensure code quality and rapid releases.

• Manage and implement proper security controls and testing within the delivery process.

Incident & Problem Management:

• Manage and resolve IT delivery-related incidents and problems, ensuring minimal disruption to business operations.

• Implement root cause analysis and implement preventative measures to improve system stability and reliability.

• Maintain detailed incident and problem documentation.

Reporting & Communication:

• Develop and deliver regular reports on IT delivery performance, including demand forecasts, project status, and quality metrics.

• Communicate effectively with internal and external stakeholders, providing clear and concise updates on IT delivery activities.

• Create and maintain comprehensive technical documentation, including system architecture, integration specifications, and operational procedures.

• Ensure proper communication of changes to all stake holders.

Continuous Improvement & Innovation:

• Promote a culture of continuous improvement and innovation within the IT delivery team.

• Identify and implement process improvements to enhance efficiency, quality, and agility.

• Stay abreast of emerging technologies and industry trends in Fintech and financial services.

• Implement Agile and Develops best practices.

KEY PERFORMANCE INDICATORS (SMART)

• Reduction in time-to-market for new IT delivery projects.

• Achievement of SLA targets for vendor performance and system uptime.

• Successful completion of regulatory compliance audits.

• Improvement in customer satisfaction related to IT service delivery.

• Reduction in the number of IT delivery-related incidents and problems.

• Increased efficiency in partner onboarding and integration processes.

• Consistent and accurate demand forecasting.

• Increase in code quality and reduction of bugs postproduction release.

• On time completion of IT delivery projects.