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About the Organisation
Manager – Service Center Operations (Re-advertised) job at MTN Uganda | Apply Now
Kampala, Uganda
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Manager – Service Center Operations (Re-advertised) job at MTN Uganda
Full Time
Deadline:
27 Oct 2025
Job Title
Manager – Service Center Operations (Re-advertised) job at MTN Uganda
MTN Uganda
Job Description
Job Title: Manager – Service Center Operations (Re-advertised)
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Senior Manager – Service Center Operations
Job Summary:
Manage the delivery of excellent service to customers and ensure the efficient operation of all branches, Connect Stores and Touch Points in the assigned region in line with MTN Uganda’s vision of leading the delivery of a bold new digital world.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates who wish to join MTN Uganda in this capacity should apply online at the APPLY Button below.
Deadline: 27th October 2025
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Champion and implement all Customer Experience projects / plans in the assign region
Drive service excellence and sales activity in all service centres within the Sales Business unit
Handle the resolution of escalated branch issues within the region
Manage customer traffic into the branches in the region
Manage third party employees assigned to branches in the region
Coach, mentor and motivate branch staff in an effort in an effort to achieve assigned sales targets and maintain optimal employee service satisfaction levels within the region
Ensure availability of stock for the teams in the region
Responsible for overseeing all branch functions and overall customer experience
Ensure logistics are available for the team deliver on their targets
Conduct branch scheduled visits & spot checks in the region
Liaise with the Touch Point teams in ensuring service standards are maintained
Prepare business reports (Weekly, monthly and quarterly)
Support and drive all companywide business initiatives in the assigned region
Support HR in conducting interviews for selection of staff in the Service Centre under the region
Conduct performance review discussions for the team in the region bi annually
Implement Enterprise Business Unit strategies in the Service Centres
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in Business Administration, Social Sciences or any other relevant field.
Experience:
At least 5 years’ experience in a customer service and people management.
Valid driving permit with a minimum of 2 years
Training:
Introductory Project Management
Report Writing
Sales and Customer Service
Behavioural qualities:
Ability to manage self and be a team player, good conflict management, take and manage accountability
Energy & Drive – Innovative, takes initiative, results oriented, and develops self consistently
Interpersonal skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
Personal skills – trustworthy, integrity and ethical in dealings
Operating skills – Ability to focus on priorities and plans, and share knowledge effectively
Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organisation
Skill in resource management
Presentation skills
General working conditions
Driver’s license
Corporate propriety
Flexibility to travel (local/regional)
Constant pressure to meet extremely tight deadlines
