​

The Assistant QA Manager will be responsible for supporting the QA Manager in the following areas:

• Support the QA Manager in managing day-to-day Quality Assurance operations, including supervision of QA Officers and coordination of departmental activities
• Oversee the review and approval of batch manufacturing records, deviations, change controls, CAPAs, and other quality documentation
• Participate in regulatory inspections and internal audits, ensuring timely response and closure of audit observations
• Assist in the development, review, and implementation of Standard Operating Procedures (SOPs), policies, and quality systems aligned with GMP and regulatory requirements
• Support training and development initiatives to enhance GMP knowledge and promote a strong quality culture across the organization
• Monitor key quality metrics and ensure integrity of quality data and documentation
• Lead or support investigations and risk assessments to identify root causes and implement effective corrective and preventive actions
• Contribute to strategic initiatives such as Quality Management System (QMS) digitalization, continuous improvement projects, and regulatory compliance programs

Key Performance Indicators (KPIs)

• Platform availability (uptime) for critical services (AD/DNS, virtualization, core apps).
• Backup success rate and restore test success rate for critical systems.
• Vulnerability remediation SLA compliance (critical/high findings).
• Audit findings closed within agreed timelines with evidence.
• Mean time to resolve (MTTR) for system incidents and reduction of recurring issues.