Manager, Women Banking (Elevate Banking) job at Ecobank Uganda | Apply Now

Business and Financial Performance

• Execute the effective implementation of the Elevate program.

• Utilize the customer segmentation to drive growth and sustainability of financials and revenues.

• Agree individual annual and monthly targets with all stakeholders/ direct reports.

• Prepare and deliver on approved budgets.

• Identify and initiate business development activities to achieve the set targets.

• Build and maintain productive relationships across units to support the delivery of the Unit’s goals.

• Specially focus on increased cross sell through efficient partnership with SME, Local Corporate, Public Sector, and other stakeholders

• Ensure all due incomes are duly booked and correctly recorded.

• Conduct regular Business performance and profitability reviews.

• Ensure that Management report for the Group is timely and qualitatively prepared.

Client Centricity

• Drive partnering with Women Business Associations in country to build scale in terms of customer acquisition and product utilization/transaction volumes.

• Delivery of non-financial services i.e., financial education, networking etc.

• Push onboarding onto digital platforms and utilization

• Drive excellent customer experience and ensure competitive solutions and products are consistently delivered.

• Establish and sustain a customer-centric business culture, leveraging on people and technology. Ensure high customer satisfaction as measured and monitored through Customer feedback surveys.

Leadership and People Management 

• Working with Ecobank Academy, design and implement Ellevate Training.

• Inspire, motivate, and guide team members.

• Foster an environment of collaboration.

• Set, monitor, provide and reinforce overall team performance feedback, including performance improvement.

Process, Control and Operational Performance  

• Ensure marketing strategies for the Ellevate Desk are implemented.

• Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness.

• Ensure operational risk is well managed.

Strategic initiatives  

• Portfolio growth to at least 50%

• Effective implementation and positioning the Elevate program as flagship in the country.

• Champion the Ellevate program

• Networking through the setting up and managing the Elevate Emerald Club, should be very active. Development of content for this club with support from Group CMB.

• Lead strategic initiatives that will create business growth for Ellevate Desk.

• Contribution to the annual Ellevate Awards Program.