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Manager, Innovation & Client Solution job at I&M Bank Uganda | Apply Now
Kampala, Uganda
Full Time
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Manager, Innovation & Client Solution job at I&M Bank Uganda
About the Organisation
I&M Bank (Uganda) Limited, established in 2021 following the acquisition of a 90% stake in Orient Bank Limited, operates as a subsidiary of I&M Group Plc, a prominent East African financial services conglomerate.
The bank's mission is to empower prosperity by delivering innovative financial solutions, guided by core values of trust, integrity, respect, courage, and innovation. With a growing presence in Uganda, I&M Bank offers a comprehensive suite of banking services, including retail, corporate, and SME banking, supported by a robust digital banking platform to enhance customer convenience.
The bank fosters a dynamic work culture that emphasizes employee development and values diversity, offering various job opportunities that align with its commitment to excellence. I&M Bank actively engages in corporate social responsibility initiatives focused on education, health, and environmental sustainability, aiming to make a positive impact on the communities it serves. For more information, visit their official website at www.imbankgroup.com/ug.
Job Title
Manager, Innovation & Client Solution job at I&M Bank Uganda
I&M Bank Uganda
Job Description
Job Title: Manager, Innovation & Client Solution
Organization: I&M Bank Uganda
Location: Kingdom Kampala, Uganda
Reports To: Head of Innovation, Business Integration & Client Solution
Job Purpose
The Manager, Innovation & Client Solution will lead the development and delivery of innovative financial products, services, and client solutions that drive business growth and enhance customer experience. This role will collaborate closely with cross-functional teams—product development, marketing, IT, and business development—to identify opportunities, optimize processes, and champion a culture of innovation.
Duties, Roles and Responsibilities
Strategy & Business Growth
Develop and implement an innovation strategy aligned with the Bank’s digital and agile transformation goals.
Identify emerging trends, market opportunities, and customer needs to drive innovative solutions.
Foster creativity and experimentation across the organization.
Lead the design, prototyping, testing, and rollout of client-centric business solutions.
Establish frameworks to generate, evaluate, and prioritize innovative ideas from internal and external sources.
Build strategic partnerships and alliances to support innovation initiatives.
Stakeholder Engagement
Cultivate strong relationships with internal teams (technology, product, marketing) and external partners (fintech, vendors, industry experts).
Represent the Bank at industry events and forums to promote innovation and thought leadership.
Collaborate with business development and sales teams to present innovative solutions that enhance client acquisition and retention.
Client-Centric Innovation
Develop deep client relationships to understand needs and tailor banking solutions accordingly.
Lead ideation and development of cutting-edge financial products and digital platforms.
Continuously monitor market and client feedback to refine solutions and stay ahead of industry trends.
Innovation Culture & Leadership
Promote an innovative mindset across teams through training and leadership.
Oversee multiple projects ensuring alignment with client expectations, timelines, and budgets.
Manage end-to-end solution development from concept to post-launch support.
Stay updated on global banking innovations and share insights internally.
Risk, Control & Governance
Identify and mitigate risks related to innovation projects, including regulatory and reputational risks.
Evaluate and improve operational processes to enhance compliance, controls, and customer experience.
Monitor fraud controls and advise relevant teams on improvements.
Data-Driven Insights
Analyze client data and market trends to spot new product opportunities.
Provide regular performance reports and recommendations for optimization of client solutions.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business Administration, Finance, Technology, or related field; MBA or advanced degree preferred.
Certification in project management (e.g., PMP, Agile) desirable.
Experience
5–7 years in banking, financial services, or fintech, focusing on innovation, product development, or client solutions.
Proven success leading cross-functional teams and complex projects.
Experience delivering innovative digital banking products and services.
Familiarity with banking regulatory frameworks and compliance.
Skills & Competencies
Excellent communication, presentation, and interpersonal skills.
Strong analytical and data-driven decision-making abilities.
Deep knowledge of banking products, customer needs, and emerging technologies (AI, blockchain, digital banking).
Excellent project management and stakeholder collaboration skills.
Strong business acumen with the ability to identify and exploit market opportunities.
Sound understanding of risk management and regulatory compliance in innovation contexts.
Personal Attributes
Strategic thinker with a creative and client-focused mindset.
Adaptable and resilient, thriving in fast-paced environments.
Inspirational leader able to motivate teams and drive continuous improvement.
Strong commitment to customer satisfaction and value creation.
How to Apply
Application Deadline: 11 July 2025 at 5:00 PM
Only shortlisted candidates will be contacted.
CLICK THE APPLY BUTTON BELOW TO APPLY & SEE DETAILS
