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Lead Management Associate job at Autochek | Apply Now
Kampala, Uganda
Full Time
Are you looking for Administrative jobs in Uganda 2024 today? then you might be interested in Lead Management Associate job at Autochek
About the Organisation
Autochek is a leading automotive technology company dedicated to transforming the automotive industry across Africa by providing seamless solutions for buying, selling, and servicing vehicles. With a mission to make car ownership and maintenance easier and more accessible, Autochek has quickly gained recognition for its innovative approach and has earned a strong reputation for reliability and customer-centric services.
The company values a dynamic work culture that fosters creativity, collaboration, and personal growth, offering employees opportunities for professional development, flexible work arrangements, and competitive compensation. Since its establishment, Autochek has evolved from a simple platform for vehicle listings to a comprehensive service provider, utilizing technology to streamline the automotive value chain. Its business model is centered around digital innovation, enabling buyers and sellers to connect, as well as providing financing and after-sales services. With an expanding footprint in multiple African countries, Autochek continues to grow, positively impacting the automotive sector and fostering a sustainable future.
The company’s core values include integrity, excellence, and inclusivity, all while maintaining a commitment to corporate social responsibility through initiatives such as road safety education and community engagement. Autochek is committed to making a positive impact in the communities it serves while empowering its employees to drive the company's success. For more information, visit their website at www.autochek.africa.
Autochek is an automotive technology development company that is building the infrastructure to make car ownership more accessible and affordable in Africa. With active operations in 9 countries across East, West, and North Africa, a partner-led retail footprint in over 1,500 dealers and workshop locations, and more than 70 banking partners, Autochek is improving Africa’s automotive finance value proposition by bringing all relevant stakeholders together to enable easier access to more financing options as a catalyst for growth in Africa’s automotive industry.
Job Title
Lead Management Associate job at Autochek
Autochek
Job Description
Job Title: Lead Management Associate (Fresher Jobs)
Organisation: Autochek Uganda
Duty Station: Kampala, Uganda
Reports to: Customer Experience and Marketplace Manager
The Lead associate will be responsible for responding to lead conversion; educating prospective and existing customers on products and services and directly persuading leads/potential customers to purchase the organization’s products and services through the telephone.
Duties, Roles and Responsibilities
Responsibilities:
Persuade potential customers to purchase the organization’s product or service through telephone.
Explain products or services and prices, and answer questions from customers.
Close car sales deals through online leads and inquiries.
Record names, addresses, purchases, and reactions of leads contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Answer telephone calls from potential customers who have been solicited through advertisements.
Engage with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Ensure that appropriate changes were made to resolve customers’ problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Refer unresolved customer grievances to designated departments for further investigation.
Make presentations through the phone and screen sharing
Meet monthly and quarterly sales goals
Contact customers to respond to inquiries or to notify them of new product or service adjustments.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Manage, track and follow up on leads by engaging in calls to them
facilitates a business’s connection between its outgoing consumer advertising and the responses to that advertising.
Create and maintain a progressed and closable pipeline of leads generated from our online sources.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Educational Requirement:
A bachelor’s degree in business administration or related degree.
Experience Required:
Previous experience in sales, particularly in the automotive industry.
Candidates should have a strong track record of meeting sales targets and building relationships with customers.
Strong communication and customer service skills are essential for this role, as well as the ability to work independently and as part of a team.
Knowledge of motor vehicles, including different makes and models, features, and pricing, is important for success in this role.
Experience with customer relationship management (CRM) software and other sales tools is also beneficial.
Knowledge of car sales and marketing.
3-5 years of experience in a sales role.
Knowledge & Skills Required:
Oral Communication
Persuasion
Active Listening
Strong decision-making skills …
Leadership and people management skills …
Communication skills …
Time management skills
Good problem-solving skills
How to Apply
Only applicants who send their CVs to recruitment.uganda@autochek.africa will be contacted.
Deadline: 25th November 2024
NB: Only shortlisted candidates will be contacted within 2 weeks.
