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Lead KYC job at Airtel Uganda | Apply Now
Kampala, Uganda
Full Time
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Lead KYC job at Airtel Uganda
About the Organisation
Airtel Uganda is a leading telecommunications company committed to providing affordable and innovative mobile services that connect people across Uganda and beyond. With a mission to enrich lives and empower individuals and businesses through accessible mobile technology, Airtel Uganda has earned a strong reputation for its high-quality service delivery and customer-centric approach. Known for its dynamic work culture, Airtel Uganda fosters an inclusive environment that values diversity, creativity, and professional growth, making it an attractive employer for individuals seeking a challenging yet rewarding career.
The company offers various job opportunities and flexible work arrangements, emphasizing the importance of work-life balance and career development. Since its inception, Airtel Uganda has continually evolved, expanding its mobile and digital services to meet the growing needs of the Ugandan market. The company’s business model focuses on providing affordable voice, data, and mobile money services, positioning Airtel Uganda as a key player in the region’s telecommunications sector. With a broad customer base and extensive network reach, Airtel Uganda serves millions of subscribers across the country and is recognized as one of the largest telecom providers in Uganda.
Airtel Uganda’s core values of integrity, customer commitment, and innovation guide its operations, while its CSR initiatives focus on education, health, and environmental sustainability. For more information, visit www.airtel.co.ug.
Job Title
Lead KYC job at Airtel Uganda
Airtel Uganda
Job Description
Job Title: Lead KYC
Organization: Airtel Uganda
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Ensure revenue generation and protection
Drive overall KYC and simswap compliance
Ensure partner alignment to gross adds and simswap KYC compliance
Steer Airtel Mobile Money gross adds compliance
Minimize and prevent fraud and misuse of data.
Ensure customer onboarding experience
Ensure activation of all simcards within Service Level Agreement (SLA)
Close all KYC complaints within SLA/TAT
Timely customer feedback following KYC compliant resolution.
Drive KYC war room discussions to support field teams.
Adherence to 3rd level escalation SLAs with supporting functions
Ensure adherence to KYC processes
Writing correct processes and minimize errors.
Closure of internal & external process audit observations on KYC compliance.
Adhere to KYC process and UCC policy guidelines
Adhere to partner governance framework as per set guidelines
Recommend and raise change requests (CR) for process improvements and gaps closure
UAT Testing pre and post deployment of new changes
Review and approve partner billing
MIS Reporting
Monthly KYC and simswap report submission to stakeholders
Track and analyze all KPI’s for improvement
Use reports to make decisions in consultation with business.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in business administration or any related field
Working Experience
Must have
At least 5 years of experience in customer service and compliance environment
Skills critical to the role:
Ability to build & manage processes
Good Collaborator and Coordinator
High Integrity
Visibly a hard worker
Ability to deliver through teams
Ability to analyze numbers and take corrective action
Personal initiative and ability to work independently
A high degree of integrity and ability to deal with confidential information is required.
Ability to quickly react to the ever-changing environment
Attention to detail
Self-motivated, enthusiastic, energetic
Able to operate in a performance driven team
Ability to work under pressure and odd hours
Excel proficiency
How to Apply
Interested candidates are invited to send their CV, cover letter, and relevant academic documents in PDF or MS Word format to exechire@truenorthafrica.com Please indicate the specific role Lead KYC by Tuesday, 3rd June, 2025.
All applications shall be acknowledged as received but only shortlisted candidates will be contacted.
All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY.
For any inquiries on this career opportunity and the application process please e-mail. s.ashaba@truenorthafrica.com
Deadline: 3rd June 2025.
