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About the Organisation
Eversend is a comprehensive financial platform built for Africans, African migrants, and businesses. We provide affordable cross-border payments, virtual cards, stablecoins, and investment solutions. As a pioneer in stablecoin-powered payments, our platform enables users to manage multiple currencies, send money globally, and access secure financial services — all from one easy-to-use app.
Our mission is to simplify cross-border transactions, digital currencies, and investments for underserved markets, offering fast, transparent, and reliable financial tools. Eversend is redefining how individuals and businesses engage with the global financial system.
KYC, Onboarding & Operations Associate job at Eversend | Apply Now
Uganda
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in KYC, Onboarding & Operations Associate job at Eversend
Full Time
Deadline:
23 Aug 2025
Job Title
KYC, Onboarding & Operations Associate job at Eversend
Eversend
Job Description
Position: KYC, Onboarding & Operations Associate
Company: Eversend
Location: Uganda
The Role
We’re seeking a detail-oriented and proactive KYC, Onboarding & Operations Associate to lead customer verification and onboarding for a new product. You’ll be responsible for handling Source of Funds (SoF) requests, resolving unmatched deposits, and supporting broader operational and compliance functions. Your work will directly influence our compliance standards, customer experience, and revenue growth.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Primary Responsibilities (Core KPIs)
KYC Completion: Follow up with unverified users, collect required documentation, and ensure a ≥70% monthly verification rate.
Source of Funds Requests: Action all SoF requests from banking partners within 24 hours by reaching out to customers and gathering proof.
Unmatched Deposits: Review unmatched deposit alerts daily, identify the depositor, and resolve cases before funds are returned.
Secondary Responsibilities
Operational Support: Assist with transaction monitoring, compliance holds, and daily reconciliations.
Customer Communication: Respond to all KYC, SoF, and transaction-related queries within 2 business hours during working hours.
Process Improvement: Propose and implement at least two process improvements per quarter to enhance efficiency or reduce onboarding time.
Other Duties: Support other operational and compliance tasks as required.
Success Metrics (KPIs)
KYC Verification Rate: ≥70% of new signups verified monthly
SoF Response Time: 100% addressed within 24 hours
Unmatched Deposits: ≥90% resolved before the return deadline
Customer Response Time: Median response time of ≤2 business hours
Process Enhancements: ≥2 improvements implemented each quarter
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
What We’re Looking For
Proven experience in KYC/AML, customer onboarding, compliance, or operations—ideally in fintech, payments, or banking.
Strong grasp of regulatory and compliance requirements within the African financial context.
Excellent communication skills—both written and verbal.
Highly organized with the ability to follow through on tasks independently.
Proficient with CRMs, compliance platforms, and team tools (e.g., Slack).
Capable of handling fast-paced environments and tight deadlines.
Quick learner who’s open to taking on diverse tasks.
