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• Participate in business requirements elicitation, review, and documentation to ensure requirements are complete, clear, testable, and aligned to business objectives.
• Collaborate with business users and stakeholders to translate requirements into functional and technical specifications.
• Support the design and recommendation of application and system architectures for new and enhanced solutions, ensuring alignment with existing systems and enterprise architecture.
• Develop, customize, and enhance application solutions in line with approved designs and development standards.
• Support the development and implementation of system integrations with internal systems and third-party platforms, including fintech, telcos, mobile money systems, and e-commerce APIs.
• Participate in process automation and application improvements aimed at enhancing operational efficiency, cost optimization, and simplified workflows.
• Work with third-party vendors to ensure solution specifications and delivered systems meet defined business and technical requirements.
• Review and document system designs, configurations, and integration specifications provided by vendors.
• Coordinate application bug fixes, patches, and change requests to ensure timely resolution with minimal disruption to business operations.
• Provide third-level application support for systems under purview, ensuring high availability, stability, and performance.
• Participate in root cause analysis of application issues and implement preventive measures.
• Participate in designing and implementing solutions that ensure high application availability and resilience.
• Perform any other duties as assigned by the supervisor in line with the role.

KEY ATTRIBUTES.

1. Good analytical and problem-solving skills
2. High attention to detail and quality
3. Ability to work independently and within cross-functional teams
4. Good communication and documentation skills
5. Strong appreciation of governance, security, and compliance