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Full-time
Relationship Manager- ICT Job at DFCU Bank
DFCU Bank
Job Description
Reporting to the Sector Head- ICT, the role holder will be responsible for managing Corporate relationships specifically with ICT sector clients within the business segments through origination in line with targets and expectations. The Relationship Manager-ICT will be responsible for offering the best customer experience to the assigned clientele to ensure retention and growth of business through deeper understanding of the client’s business and operations to enable the bank to grow its share of wallet by meeting the client’s business needs.
Duties, Roles and Responsibilities
- Provide superior Relationship management, Customer retention, loyalty, preference & devotion to Corporate relationships.
- Work with Sector Heads to upskill understanding of market, sales and product understanding.
- Sell Banks products to Corporate customers including Multinationals, Large Corporates, Development Organizations, Government and other parastatals to enhance growth in customer numbers and achieve overall financial targets.
- Analyze and compare our product offer, service, pricing and financial performance against competition, and give feedback from market intelligence, to remain relevant and competitive to be the preferred financial provider in the market.
- Identify new or additional business openings in market research and information gathering.
- Improve on relationship management through regular visits, timely feedback to clients & continuous anticipation of their needs with the aim to exceed their expectations.
- Cross selling and retention of borrowing vs. non – borrowing clients in Branches to maintain a clean & updated database.
- Addressing/resolving corporate customer complaints and providing feedback in a timely manner.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
If you believe you meet the requirements as noted above, please use the link below to apply;
Once there, click on “Career Opportunities” to get started. (We recommend using Google Chrome for the best experience.)
Deadline: Friday 9th January 2026
Only short-listed candidates will be contacted.
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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