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Provide first-line technical support to staff for hardware, software, and network issues, ensuring timely resolution.

Assist in the installation, configuration, and maintenance of wired and wireless networks to ensure connectivity and security.

Support system administration by managing servers, workstations, and peripheral devices, including software and operating system installation and updates.

Diagnose and resolve technical issues related to computers, printers, network devices, and other IT equipment.

Maintain accurate IT documentation, including records of IT assets, network configurations, and support requests.

Provide user guidance and basic training on the effective use of IT systems and applications.

Assist in enforcing IT security policies and maintaining data protection and compliance standards.

Provide field and on-site support for network and hardware installations, configurations, and maintenance as required.

Identify, recommend, and implement continuous improvements to IT processes, systems, and infrastructure.