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Oversee the performance, reliability, and security of networks, servers, hardware, cloud services, and business systems.

Ensure proper installation, maintenance, upgrading, and optimal utilization of all ICT equipment.

Provide advanced technical support and promptly resolve escalated ICT issues to minimize system downtime.

Implement, monitor, and enforce cybersecurity controls, including firewalls, endpoint protection, access controls, and data backups.

Conduct regular vulnerability assessments and respond effectively to security incidents.

Ensure compliance with the Data Protection and Privacy Act (DPA) 2019 and ICT audit requirements.

Lead the implementation, optimization, and support of business systems such as ERP, HRMIS, CRM, and production systems.

Identify automation opportunities and recommend digital solutions to improve operational efficiency.

Manage system upgrades, integrations, and technology projects to ensure timely and successful delivery.

Develop, review, and enforce ICT policies, procedures, standard operating procedures (SOPs), and service standards.

Maintain accurate documentation of ICT architecture, system configurations, licenses, and user access.

Prepare and submit monthly and quarterly ICT performance, risk, and compliance reports.

Manage ICT procurement and maintain strong relationships with vendors, service providers, and consultants.

Monitor and control ICT budgets to ensure cost-effectiveness and value for money.

Oversee ICT asset management, including inventory control, lifecycle management, and asset disposal.