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IT Support Officer job at United Bank for Africa (UBA) | Apply Now
Kampala, Uganda
Full Time
Are you looking for IT jobs in Uganda 2025 today? then you might be interested in IT Support Officer job at United Bank for Africa (UBA)
About the Organisation
United Bank for Africa (UBA) is a leading pan-African financial institution committed to delivering innovative banking solutions that cater to the diverse needs of individuals, businesses, and institutions across the African continent and beyond. With a mission to provide exceptional banking services and foster financial inclusion, UBA has established itself as a recognized and trusted bank, known for its outstanding customer service and strong presence in 20 African countries, as well as operations in the UK, USA, and France.
UBA promotes a dynamic and inclusive work culture, empowering employees through continuous learning opportunities and offering a supportive environment where professional growth is encouraged. The bank offers a range of job opportunities across various functions, with flexible work arrangements to ensure a balance between work and personal life. Established in 1949, UBA has evolved into a technologically advanced bank, embracing digital banking and innovative solutions such as mobile banking, online banking, and artificial intelligence to meet the needs of its growing customer base.
With a vast network of branches and a solid digital presence, UBA is one of the largest financial institutions in Africa, serving millions of customers. The bank’s core values of excellence, integrity, innovation, and customer satisfaction drive its business practices, while its corporate social responsibility initiatives focus on education, healthcare, and environmental sustainability. For more information, visit www.ubagroup.com.
Job Title
IT Support Officer job at United Bank for Africa (UBA)
United Bank for Africa (UBA)
Job Description
The IT Support Officer will work under the supervision of the IT Head to support the bank's IT infrastructure. Responsibilities include installing and configuring PCs and servers, providing user support, maintaining hardware documentation, monitoring network performance and availability, and managing security and antivirus updates. The role requires proactive problem-solving and a strong ability to work under pressure in a high-demand banking environment.
Duties, Roles and Responsibilities
Install, configure, and deploy PC and server software/hardware
Provide user support and resolve PC-related issues
Assist in network performance monitoring and system administration
Maintain hardware system documentation and schedules
Identify system needs and propose improvements
Monitor and maintain network and IT equipment security
Offer online support to internal users
Manage preventive maintenance schedules for all IT equipment
Support the setup and configuration of network devices
Oversee daily antivirus updates across the network
Qualifications, Education and Competencies
Minimum Qualifications and Experience:
At least 1 year of banking experience
Knowledge of bank operating systems
Experience in server and network administration, configuration, and maintenance
Skills and Competencies:
Strong knowledge of IT systems
Effective report writing and presentation skills
Proactive and solution-oriented
Ability to work under pressure and for extended hours
Strong interpersonal and team collaboration skills
Strong organizational and problem-solving abilities
How to Apply
Interested applicants should send their CV, application letter, and academic certificates to ubaugandahr@ubagroup.com addressed to:
Head of Human Capital
United Bank for Africa
Plot 2, Jinja Road
Kampala, Uganda