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About the Organisation
IT OSS Engineer job at Vivo Energy Uganda | Apply Now
Kampala, Uganda
Vivo Energy is a leading supplier and distributor of high-quality fuels and lubricants across Africa, with a mission to power and mobilize the continent’s progress through sustainable and innovative energy solutions. With a reputation built on over 85 years of experience and a commitment to delivering exceptional value to customers, Vivo Energy is recognized for its strong presence in 23 African countries.
The company fosters a dynamic work culture centered around inclusivity, collaboration, and the professional growth of its employees, offering competitive job opportunities and flexible work arrangements. Established in 2011, Vivo Energy has evolved from a Shell-branded distributor into a standalone entity focused on growing its African footprint, investing in innovative energy technologies, and adopting modern business models.
Its core values—integrity, safety, sustainability, and innovation—guide every aspect of the company’s operations, ensuring that it not only meets the energy needs of Africa but does so responsibly. Vivo Energy is committed to corporate social responsibility (CSR), investing in local communities through education, health initiatives, and environmental sustainability programs. For more information, visit www.vivoenergy.com.
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in IT OSS Engineer job at Vivo Energy Uganda
Full Time
Deadline:
4 Aug 2025
Job Title
IT OSS Engineer job at Vivo Energy Uganda
Vivo Energy Uganda
Job Description
Job Title: IT OSS Engineer
Company: Vivo Energy Uganda
Location: Uganda
Application Deadline: August 4, 2025
About the Role
Vivo Energy Uganda is seeking a dedicated IT Onsite Services Engineer to provide both first-line and second-line technical support for all end users. This role ensures smooth IT operations across infrastructure, desktop support, and incident resolution, while aligning with both IT and HSSE (Health, Safety, Security & Environment) compliance standards. The Engineer will assist the IT Onsite Services Lead in delivering day-to-day IT operations, supporting country-level projects, and driving service improvements.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Note: Female candidates are strongly encouraged to apply.
Application Deadline: August 4, 2025
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How to Apply
Technical Support & Incident Management
Deliver hands-on support for hardware, software, printers, network, and end-user devices.
Log, diagnose, escalate, and resolve incidents in alignment with ITIL service management practices.
Keep users informed about the progress of their tickets through to resolution.
Infrastructure Support
Conduct preventive and corrective maintenance on local IT equipment (PCs, printers, routers, switches, UPS, etc.).
Monitor infrastructure health and report potential issues.
Manage local server rooms and ensure stable site connectivity.
IT Security & Compliance
Ensure endpoints (laptops, desktops, etc.) comply with security standards (e.g., antivirus, encryption, patching).
Participate in audits and support implementation of IT security recommendations.
Monitor third-party service compliance with IT and HSSE requirements.
End-User Support
Support users on standard applications including MS Office 365, Windows OS, VPN access, and remote working tools.
Provide orientation or training on new IT systems as needed.
Set up and troubleshoot video conferencing and telephony tools.
Asset Management & Service Delivery
Maintain accurate inventory of IT assets including loaner and replacement equipment.
Support hardware refresh cycles and software deployments.
Manage IT stock and maintain storeroom organization in collaboration with the OSS Lead.
Project & Transformation Support
Participate in regional or country-level IT project implementations (e.g., network upgrades, application rollouts).
Facilitate the handover process ("transition to support") for new systems.
Vendor & Site Coordination
Coordinate with vendors such as ISPs and hardware repair teams during site visits.
Ensure vendors follow proper access protocols and HSSE induction procedures.
Participate in periodic vendor performance reviews.
Key Challenges
Managing high volumes of support requests while maintaining service quality.
Providing after-hours support for urgent (Priority 1 & 2) incidents.
Overseeing third-party access and service delivery in compliance with HSSE guidelines.
Supporting both ERP (SAP) and various non-ERP applications with limited onsite resources.
Being the primary point of contact for all IT issues in-country while ensuring user satisfaction.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in Information Technology, Computer Science, or related field.
ITIL Foundation certification is required; certifications in Microsoft, Cisco, or related technologies are a plus.
Minimum 5 years of IT support/helpdesk experience in a structured corporate environment.
Experience supporting both ERP (preferably SAP) and non-ERP applications.
Proficiency with Microsoft 365, SharePoint, and collaboration tools like Microsoft Teams and Polycom.
Strong knowledge of IT infrastructure and hardware: Nutanix servers, Lenovo devices, Kyocera/HP printers, Cisco/Aruba networking.
Familiarity with tools such as Windows Server R2, OS/400, Intune, SolarWinds, Fortinet, WSUS, and IRM.
Proven track record of troubleshooting and resolving technical issues efficiently.
Skilled in working within cross-functional teams and coordinating with global IT support.
Excellent communication, time management, and customer service skills.
Leadership potential with ability to mentor junior team members.
Why Join Vivo Energy?
At Vivo Energy, we value innovation, integrity, and customer service. You’ll be part of a dynamic team driving digital transformation and operational excellence in one of the most recognized energy brands in Africa.
