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User Support and ICT Operations

• Provide first-line technical support to staff on computer systems, printers, network access, and application software.
• Install, configure, and maintain workstations, email accounts, and user access credentials.
• Assist in monitoring ICT equipment allocation, movement, and usage.
• Respond promptly to ICT support requests and ensure timely resolution of user issues.
• Maintain an updated register of ICT assets and user accounts.

Network and Systems Support

• Support the configuration and maintenance of the company’s local area network (LAN) and internet connectivity.
• Assist in troubleshooting network connectivity issues and escalating complex problems to the ICT Manager or service providers.
• Help monitor network performance, server operations, and backup systems.
• Maintain documentation of ICT network setup, passwords, and configurations as directed.

ICT Maintenance and Updates

• Conduct routine preventive maintenance of computers, printers, and related accessories.
• Install and update antivirus software, operating systems, and applications as required.
• Support the periodic updating of the company website and internal communication platforms.
• Liaise with service providers for equipment repairs or maintenance support.

ICT Security and Data Management

• Support in carrying out system backups and restoring files as needed.
• Maintain data security by enforcing ICT policies and best practices in data handling.
• Report any security breaches, hardware failures, or system anomalies to the ICT Manager.
• Ensure confidentiality and integrity of company data and user information.

Reporting and Documentation

• Maintain accurate records of ICT incidents, maintenance activities, and user requests.
• Assist in preparing periodic ICT activity reports for management.
• Ensure proper filing of ICT documentation, user guides, and maintenance logs.