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Full-time
Senior Products and Innovations Officer Job at Microfinance Support Centre Limited (MSC)
Microfinance Support Centre Limited (MSC)
Job Description
To lead the design, development and implementation of innovative products and services and processes that drive business growth, enhance customer experience and strengthen the organization’s competitive advantage
Key Result Areas:
- Product Development Management
- Innovations Strategy and Institutional Transformation
- Market Research, Product Intelligence and Impact Analysis
- Capacity Building and Institutional Learning
Duties, Roles and Responsibilities
- Designing, developing, and implementing the Institution and clients’ products and services
- Review and enhance existing products to ensure continued relevance and performance
- Develop and implement the institutional innovations strategy
- Conduct feasibility studies and customer research to inform product design
- Generate market intelligence reports for decision making
- Evaluate product and innovations impact on target sectors and communities
- Prepare periodic reports on product performance
- Organize trainings and mentorship on innovation, product design and customer centric approaches
- Facilitate knowledge and peer learning across functions/ departments.
- Regularly conduct product appraisals on existing and new products to review the performance of each product and share periodic product performance reports.
- Any other duties assigned by the supervisor in line with the role.
- Ensure continuous Research and Development to improve processes and products through gathering of data and competitor information
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Candidates with the requisite qualifications should send their application with detailed Curriculum Vitae together with copies of certified academic certificates with at least 3 referees in properly sealed envelopes to the address given below clearly stating the job title applied for on the top right corner to be received not later than 18th February 2026. Shortlisted candidates will be informed of the status of their applications by 4th March 2026.
Job Applications should be addressed to:
The Recruitment Specialist,
The Microfinance Support Centre Limited,
Plot 32, Nakasero Road
P.O. Box 33711 Kampala
Note:
- MSC is an equal opportunity employer and is open to transparent recruitment processes. Any form of lobbying /canvassing for support will lead to disqualification of the concerned candidate.
- Submission of falsified academic documents and/or false information regarding their experience and qualifications will lead to automatic disqualification and possible prosecution.
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