Relationship Assistant

Description (Public)

To support superiors in handling client services and administrative & logistical support at a Zone level to foster growth & sustainability of MSC products & services amongst the clients.

Key Result Areas:

Ensure Records kept in a secure and easy-to-retrieve manner
Ensure meetings properly coordinated
Manage Client office correspondences to and from the Zone to Head Office
Maintain Quality client service & customer relationships that enhance the MSC brand in the Zone.
Quality of professional handling of the front office at the zone level

Duties, Roles and Responsibilities

Manage front office, receive, attend to and direct visitors
Organize and screen correspondences and reports, forward them to action officers, and maintain a tracking system for easy follow-up.
Maintain & update filing system (incoming and outgoing) mail and accounting records.
Process correspondences of documents and reports, as required.
Support the implementation of Zonal work plan activities and provide reminders where necessary to the Zonal team.
Mobilize potential clients & promote MSC’s business at the zonal level
Provide superior customer service – follow-up customer visits, enable clients to understand MSC’s products and services.
Proactively implement MSC’s services and products according to MSC policies & guidelines.
Help to promote awareness of MSC brand products & services within the Zone
Put customer documents together for preliminary loan appraisals and submit them to the supervisor’s Relationship Officer / Zonal Managers for further vetting.
Participate in promoting and disseminating relevant information, procedures and guidelines about the Company to different stakeholders.
Supervise clients to abide by the agreed loan terms in the contract.
Perform any other duties as may be assigned by the supervisor.

Qualifications, Education and Competencies

Diploma in the following fields; Business Administration, Commerce, Development Finance, Education, and Banking or any other related discipline from a recognized University / Institution.
An added advantage is an honors degree in related fields, i.e. Business Administration, Commerce, Development Finance, Education, and Banking or any other related discipline from a recognized University / Institution.
Possession of work experience in business development services, sales, marketing customer service, products and services management, as well as training or capacity development services will be added advantage
Two (02) years of progressive working experience in business development services, institutional capacity development management or related field working with a reputable organization.
Possession of relevant computer skills is a must Competencies/Person Specifications:
Ability to demonstrate excellent managerial skills.
Ability to demonstrate a good understanding of Microfinance / financial institution management.
Ability to demonstrate analytical skills, apparent decision-making ability, and the highest standards of integrity.
Ability to demonstrable objectivity and impartiality, accepts responsibility and accountability, and ability to work under pressure with tight deadlines.
Ability to collaborate with different stakeholders.
Ability to initiate and manage change
Ability to influence others.

Application status

This is an archived notice. Applications through this advert are closed.

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