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Full-time
Relationship Assistant Job at Microfinance Support Centre Limited (MSC)
Microfinance Support Centre Limited (MSC)
Job Description
To support superiors in handling client services and administrative & logistical support at a Zone level to foster growth & sustainability of MSC products & services amongst the clients.
Key Result Areas:
- Ensure Records kept in a secure and easy-to-retrieve manner
- Ensure meetings properly coordinated
- Manage Client office correspondences to and from the Zone to Head Office
- Maintain Quality client service & customer relationships that enhance the MSC brand in the Zone.
- Quality of professional handling of the front office at the zone level
Duties, Roles and Responsibilities
- Manage front office, receive, attend to and direct visitors
- Organize and screen correspondences and reports, forward them to action officers, and maintain a tracking system for easy follow-up.
- Maintain & update filing system (incoming and outgoing) mail and accounting records.
- Process correspondences of documents and reports, as required.
- Support the implementation of Zonal work plan activities and provide reminders where necessary to the Zonal team.
- Mobilize potential clients & promote MSC’s business at the zonal level
- Provide superior customer service – follow-up customer visits, enable clients to understand MSC’s products and services.
- Proactively implement MSC’s services and products according to MSC policies & guidelines.
- Help to promote awareness of MSC brand products & services within the Zone
- Put customer documents together for preliminary loan appraisals and submit them to the supervisor’s Relationship Officer / Zonal Managers for further vetting.
- Participate in promoting and disseminating relevant information, procedures and guidelines about the Company to different stakeholders.
- Supervise clients to abide by the agreed loan terms in the contract.
- Perform any other duties as may be assigned by the supervisor.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Candidates with the requisite qualifications should send their application with detailed Curriculum Vitae together with copies of certified academic certificates with at least 3 referees in properly sealed envelopes to the address given below clearly stating the job title applied for on the top right corner to be received not later than 18th February 2026. Shortlisted candidates will be informed of the status of their applications by 4th March 2026.
Job Applications should be addressed to:
The Recruitment Specialist,
The Microfinance Support Centre Limited,
Plot 32, Nakasero Road
P.O. Box 33711 Kampala
Note:
- MSC is an equal opportunity employer and is open to transparent recruitment processes. Any form of lobbying /canvassing for support will lead to disqualification of the concerned candidate.
- Submission of falsified academic documents and/or false information regarding their experience and qualifications will lead to automatic disqualification and possible prosecution.
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