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About the Organisation
IT Officer, Uganda job at FHI 360 | Apply Now
Kampala, Uganda
FHI 360, established in 1971 and headquartered in Durham, North Carolina, is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions across health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology sectors.
Operating in more than 70 countries and all U.S. states and territories, FHI 360 has earned a reputation for its comprehensive, data-driven approach to addressing global challenges, collaborating with governments, civil society organizations, the private sector, and communities to expand access to opportunities that promote health and well-being. The organization fosters a work culture that emphasizes innovation, mutual respect, accountability, excellence, and teamwork, offering employees opportunities to engage in meaningful work that drives positive change worldwide.
FHI 360's business model integrates research, resources, and relationships to deliver sustainable solutions tailored to local contexts, guided by core values that prioritize ethical standards and measurable impact. With a diverse team of over 4,000 experts, FHI 360 continues to expand its reach and influence, striving to create a world where opportunity is within reach for all people. For more information, visit their website at www.fhi360.org
Are you looking for IT jobs in Uganda 2025 today? then you might be interested in IT Officer, Uganda job at FHI 360
Full Time
Deadline:
30 Sept 2025
Job Title
IT Officer, Uganda job at FHI 360
FHI 360
Job Description
The IT Officer will act as the primary liaison between the Information Systems (IS) department and end-users in Uganda. Responsibilities include providing first-line support for PCs, servers, applications, and hardware; troubleshooting operating difficulties; supporting online communication systems; and preparing PCs for deployment. The Officer will also assist in evaluating business problems, implementing software solutions, managing vendor relationships, and mentoring junior staff. Additionally, the IT Officer may lead IT projects, supervise others, and manage resources to ensure timely and efficient implementation of IT initiatives.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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How to Apply
Provide first-line support for PC, server, and application issues.
Troubleshoot hardware and software problems and recommend system modifications.
Prepare and deploy PCs, and provide user education/training.
Respond to help desk requests and maintain accurate records in IS tracking systems.
Conduct software installations and configure applications as required.
Support and train users on online communication and IT systems.
Perform hardware diagnostics and maintain vendor partnerships.
Lead or participate in IT projects, managing timelines and resources.
Provide mentorship and guidance to junior staff and act as a team lead when needed.
Promote positive customer relationships and ensure client satisfaction.
Perform other IT-related tasks as assigned.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education
Bachelor’s degree (or international equivalent) in Computer Science, Computer Engineering, Information Technology, or related field.
Experience
Minimum 5 years of experience in IT support, including troubleshooting, installation, and repair in networked environments.
Prior experience in a non-governmental organization (NGO) is strongly preferred.
Advanced proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint, Access) and data entry/accounting systems.
Competencies
Strong troubleshooting, problem-solving, and diagnostic skills.
Ability to translate technical issues into understandable terms for non-technical users.
Knowledge of organizational IT systems, processes, and security.
Ability to multi-task, set priorities, and manage time effectively.
Strong communication and interpersonal skills.
Ability to supervise or mentor lower-level IT personnel.
