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About the Organisation
COPEDU PLC is a Kigali-based financial services institution serving customers across Rwanda. The bank is committed to secure, reliable digital services and continuous innovation to support business growth and customer experience.
IT Digital Officer job at COPEDU PLC | Apply Now
Kigali, Rwanda
Are you looking for IT jobs in Rwanda 2025 today? then you might be interested in IT Digital Officer job at COPEDU PLC
Full Time
Deadline:
27 Sept 2025
Job Title
IT Digital Officer job at COPEDU PLC
COPEDU PLC
Job Description
Reporting to the Manager, IT Operations, the IT Digital Officer installs and configures hardware/software, monitors systems and networks, and provides L2 support across departments (on-site and remote). The role troubleshoots incidents, manages users and access controls, supports implementation, testing and maintenance of digital banking/mobile apps, collaborates with vendors and internal teams on upgrades/integrations, keeps accurate technical documentation, and upholds data protection and security policies. The officer also assists with backups/recovery, supports systems used by the call center and customer interfaces, conducts routine equipment maintenance, and recommends process/tool improvements.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply email all required documents to: hr-recruitment@copeduplc.rw
Only shortlisted candidates will be contacted.
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How to Apply
Install/configure hardware, software, and network systems per IT standards.
Monitor and maintain systems, applications, and internal networks for continuity.
Provide second-level technical support (in-person/remote); troubleshoot software, hardware, and connectivity issues.
Create/manage user accounts, access rights, and security settings.
Assess and support security controls protecting systems, apps, and networks; ensure client data safety.
Support implementation, testing, and maintenance of digital banking platforms and mobile apps.
Collaborate on IT projects, upgrades, and integrations with teams/vendors.
Maintain records of configurations, incidents, and resolutions; keep change logs current.
Support call center/customer-facing systems to ensure operational efficiency.
Assist with monitoring usage, data backups, and recovery procedures.
Enforce data protection and IT security policies; ensure regulatory compliance.
Recommend improvements to IT processes, tools, and technologies.
Perform routine equipment maintenance, including electrical safety checks.
Maintain strong relationships with service providers and technical partners.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Minimum Qualifications
Bachelor’s degree in IT, Computer Science, Computer Engineering, or related field.
2+ years of experience in IT support/infrastructure (financial services/digital banking is an advantage).
Technical Skills
Clear understanding of Core Banking System (ICBS).
Database experience (preferably MySQL).
Certifications (CompTIA, Microsoft, Cisco, etc.) are an added advantage.
Strong troubleshooting/problem-solving abilities.
Understanding of IT security standards and data-protection principles.
Core Competencies
Effective verbal and written communication.
Organized, detail-oriented; able to manage multiple priorities.
Integrity, discretion, and strong work ethic; customer-centric mindset.
Application Documents (mandatory)
Motivation letter
Copy of National ID
Detailed CV
Copies of academic and professional certificates
