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About the Organisation
ICT User Support Officer job at New Vision Printing and Publishing Company | Apply Now
Kampala, Uganda
New Vision Printing and Publishing Company Ltd is a leading media organization in Uganda, committed to providing accurate, timely, and reliable news and information through its various print and digital platforms. With a strong reputation for editorial excellence and being a key player in Uganda's media industry, New Vision is recognized for its ability to inform, educate, and engage the public on key issues.
The company fosters a dynamic and inclusive work culture that encourages creativity, collaboration, and professional development, offering its employees ample opportunities for growth and flexibility in work arrangements. Established in 1986, New Vision has evolved from a traditional newspaper publisher into a multi-platform media company, expanding its reach across various sectors, including digital media, print, and advertising.
Its innovative business model embraces both traditional and modern media formats, allowing it to stay ahead in an ever-evolving industry. With a national reach and a commitment to community-focused content, New Vision remains a trusted source of information for millions. Guided by core values of integrity, professionalism, and excellence, the company also invests in corporate social responsibility initiatives that support education, youth empowerment, and community development. For more information, visit www.newvision.co.ug.
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in ICT User Support Officer job at New Vision Printing and Publishing Company
Full Time
Deadline:
31 Oct 2025
Job Title
ICT User Support Officer job at New Vision Printing and Publishing Company
New Vision Printing and Publishing Company
Job Description
Job Title: ICT User Support Officer
Organization: New Vision Printing and Publishing Company
Duty Station: Kampala, Uganda
Job Summary:
The New Vision Printing and Publishing Company Ltd is looking to recruit a dynamic and self motivated individual to fill the position of ICT User Support Officer.
Description of purpose: Deliver an excellent ICT service through proactive development and maintenance, and ICT Help desk support to staff within the New Vision and others as directed. Provide front line ICT Support for Users by providing Technical Support and troubleshooting for all aspects of Computer Hardware, Network and Software to ensure User satisfaction.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates who meet the above requirements should visit the APPLY Button below
Deadline: 31st October 2025
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How to Apply
Provide technical support for all Company Windows and Unix servers where necessary.
Troubleshooting computer hardware, software, Network and user related issues by establishing the root cause and then fixing the problem to ensure minimal disruption to work.
Carryout scheduled maintenance for hardware and software by evaluating the computer status to minimize system breakdowns.
Reporting to the Systems Administrator faults and maintaining logs on servers, desktops and laptops.
Install and deploy IT equipment with all the required software according to the checklist to ensure that the users have all the necessary tools to work.
Train users in basic hardware and software use by identifying the ICT knowledge gaps to empower users to carry out their day-to-day activities.
Identify and assess user IT related needs and advise management so that they can make informed decisions on the user needs.
Attend to user service requests in a timely manner to ensure that there is always customer satisfaction.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in information technology, Computer Science, or related field.
ITIL V3/V4 is an added advantage.
Working Experience:
At least 3 years of experience in IT support.
Skills, Knowledge and Abilities
Technical Competences:
Proficiency in MAC OS, Linux, Windows OS, Microsoft Office Suite, and basic networking.
Knowledge of IT service management tools (e.g., ticketing systems) is an added advantage.
Behavioral Competences:
Strong problem-solving and analytical skills.
Attention to detail and commitment to quality service.
Good communication and interpersonal abilities.
Ability to work under pressure and manage multiple tasks.
Team Player.
Creativity and innovativeness.
Time management.
Flexibility.
