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About the Organisation
ICT Support Assistant job at Habitat for Humanity Uganda (HFHU) | Apply Now
Kampala, Uganda
Habitat for Humanity Uganda (HFHU) is a non-profit organization committed to providing safe, decent, and affordable housing solutions to low-income families, fostering sustainable communities, and improving living conditions across Uganda. With a strong reputation for transforming lives through housing programs, HFHU is widely recognized for its impactful work in reducing poverty and homelessness. The organization promotes an inclusive and collaborative work culture, valuing employees and volunteers who are passionate about social change, and offers diverse job opportunities with flexible work arrangements.
Established as part of Habitat for Humanity International, HFHU has evolved by adopting innovative housing models, including microfinance solutions, climate-resilient homes, and partnerships with local stakeholders. The organization has expanded its reach across Uganda, empowering vulnerable communities through housing, water, sanitation, and financial literacy programs.
HFHU operates with core values of integrity, accountability, and servant leadership, ensuring every project aligns with its mission. Corporate social responsibility is at the heart of HFHU’s work, supporting disaster response, environmental sustainability, and economic empowerment initiatives. For more information, visit www.habitat.ug.
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in ICT Support Assistant job at Habitat for Humanity Uganda (HFHU)
Full Time
Deadline:
22 Aug 2025
Job Title
ICT Support Assistant job at Habitat for Humanity Uganda (HFHU)
Habitat for Humanity Uganda (HFHU)
Job Description
Job Title: ICT Support Assistant (Fresher Jobs)
Organisation: Habitat for Humanity Uganda
Duty Station: Kampala, Uganda
Job Summary:
The ICT Support Assistant will support in delivering IT functions by maintaining IT systems and infrastructure across HFHU. The role involves first-line user support, basic troubleshooting, hardware and software maintenance, data backup monitoring, and ICT inventory updates to ensure effective digital operations across the National Office and field locations.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Submit a cover letter, CV, and academic documents (as one PDF, max 35MB) to hr@hfhuganda.org
Addressed to: The National Director, Habitat for Humanity Uganda, Plot 1026, Lukadde Road, Kira Ward, P.O. Box 163027, Kampala
Deadline: 22nd August 2025
NB:
Only shortlisted candidates will be contacted. Hard copies will not be accepted. Canvassing will lead to disqualification.
HFHU is an equal opportunity employer committed to building a diverse team, and all applications shall be assessed on their individual merit. However, suitably qualified FEMALE candidates are especially encouraged to apply for any of these roles.
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How to Apply
User Support & Helpdesk Services
Provide basic technical support for staff in using computers, printers, and software applications.
Log and escalate unresolved issues to the IT Support Specialist.
Set up user accounts, email access, and assist with password resets under supervision.
System & Network Support
Assist in monitoring internet connectivity, printers, and LAN connections.
Help troubleshoot issues with hardware, software, and basic network problems.
Support user training in ICT policies, security awareness, and system usage.
Hardware & Software Maintenance
Conduct regular preventive maintenance on computers and ICT equipment.
Assist in software installations, antivirus updates, and system upgrades.
Maintain the ICT asset register and help track equipment movements.
Data & Backup Support
Support backup checks, especially for remote and field offices via TeamViewer or other tools.
Help document and archive data backups as guided.
Ensure secure storage and retrieval of backup data.
Administrative & Documentation Support
Maintain ICT support logs and prepare summaries of common issues.
Assist in updating documentation such as ICT usage policies and training guides.
Communicate relevant ICT updates to staff using HFHU’s internal channels.
Cross-functional & Field Support
Provide onsite and remote support to field offices during scheduled ICT maintenance or deployments.
Assist with ICT logistics during workshops, trainings, or Board/SMT meetings.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education: A bachelor’s degree in information technology, Computer Science, Soft Ware Engineering or a related field.
Years of Related Experience: A minimum of 2 years of experience in an ICT support role through formal employment, internships, volunteering, or junior IT roles.
Preferred – in addition to minimum:
Familiarity with Microsoft 365, Windows OS, antivirus software, and cloud tools among others.
Exposure to LAN/WAN troubleshooting or support of NGO ICT systems.
Required Knowledge & Expertise
Basic knowledge of computer hardware, software, and operating systems.
Understanding of internet and email administration support.
Experience with helpdesk or ticketing systems is a plus.
Strong attention to detail, problem-solving, and documentation.
Good communication and teamwork skills.
Ability to maintain confidentiality and follow ICT policies.
