ICT Manager job at Banana Industrial Research and Development Centre (BIRDC) | Apply Now

To lead and manage in the ICT Service delivery function and resources including; Service Desk, Network Infrastructure, Physical Assets, Security of the Network / Environment, Surveillance equipment and monitoring services. To manage physical ICT assets over all sites covering the extent of the borough. Ensuring conflicting priorities are managed effectively whilst maintaining appropriate service levels.

To lead and manage the Information & Quality Management function and resources, assuring the protection, integrity and retention of the entity’s data and information assets ensuring legal compliance.

To develop the supply and distribution of information (Business Intelligence) to improve decision-making.

Sourcing, managing and exploiting internal and external information to meet the requirements of the entity.

To lead and manage the Business Transformation function and resources, managing the entity’s change programmes and to lead on transforming entity wide business processes, the creation and redesign of systems and setting precedents to achieve significant and realisable efficiency gains.

To lead and manage the Systems Development function and resources, establishing and enforcing site standards. Creating technical specifications, designing solutions and responsible for innovative and bespoke software development to support the implementation of services.

To maintain legal compliance through managing the appropriate Licensing of all  Software.

Oversee and assist in the development of surveillance technology across all service areas.

Develop, manage and oversee ICT systems and Surveillance maintenance agreements and contractual terms with suppliers. To lead on proactively

seeking service improvements with third parties where needed and take action to eradicate unacceptable levels of service through commercial negotiation.

Undertake account management role for ICT ensuring ICT is aligned with the business through strategic and tactical management of the service. Build relationships with senior management and members to ensure support is obtained for ICT initiatives k) To lead and manage Change Control throughout ICT, Information Management, Produce relevant departmental reports, operational statistics & KPI’s ensuring ICT Service Delivery, Information Governance, Development, and Business Transformation achieve their performance targets.

Define the ICT Strategy advising the business on technical direction and best practice operation. Develop supporting Strategies, Policies, Procedures and Guidelines to enable and support ICT, GIS, Information Governance, Development, Business Transformation and Project Management. m) Construct the annual Business Transformation Programme and oversee delivery by efficiently managing the ICT, GIS, Development, Information Management and Business Transformation resources.