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House Keeping Supervisor job at CVPeople Tanzania | Apply Now
Are you looking for Management Jobs in Uganda 2024? If yes, then you might be interested in House Keeping Supervisor job at CVPeople Tanzania
Mbale, Uganda
Full-time
CVPeople Tanzania is a leading human capital solutions provider dedicated to transforming the recruitment and HR landscape through innovative, client-focused services that connect top talent with reputable employers. With a mission to empower organizations and professionals by delivering exceptional recruitment, executive search, and HR consultancy services, the company has earned a strong reputation for reliability, efficiency, and industry expertise across East Africa. Known for its vibrant and inclusive work culture, CVPeople Tanzania offers employees a collaborative environment, growth opportunities, and flexible work arrangements that support both personal and professional development.
Since its establishment, the company has evolved into a trusted partner for businesses of all sizes, driven by a tech-enabled business model that leverages data, AI, and digital tools to enhance talent acquisition and workforce management. Serving a wide range of industries with a growing database of candidates and clients, the company operates with core values of integrity, excellence, innovation, and customer commitment. Its corporate social responsibility efforts include youth mentorship, employability training, and initiatives that support inclusive economic growth. To learn more about their services and opportunities, visit www.cvpeople.co.tz.
House Keeping Supervisor job at CVPeople Tanzania
CVPeople Tanzania
To plan and supervise housekeeping activities i.e. cleaning, organizing and replenishing of rooms, public areas and laundry, monitor usage of and ensure adequate cleaning supplies and room consumables, identify and report any faulty equipment or furniture for repair or replacement in line with the hotel standards and policies.
Plan and budget for housekeeping (prepare projections for staff requirement, guestroom supplies, linen, and uniform).
Guide the In-charge Rooms and Public Areas in scheduling staff shifts, assigning housekeeping tasks and organize replacements as required to ensure adequate coverage and assign housekeeping tasks to staff.
Conduct routine inspections of rooms and common areas, including stairways and lounge areas to ensure that the prescribed standards of cleanliness are at all times fully complied with.
Supervise the duties and tasks of laundry staff to ensure that guest room linen, guest clothing and staff uniforms are correctly processed and returned in a timely manner.
Assess skills gaps in the Section and arrange for relevant training for the attendants.
Organize daily meetings and briefings for all housekeeping staff, address any issues and strategize on maintaining high levels of cleanliness and orderliness.
Receive and attend to guests’ requests and inquiries, investigate and address complaints regarding poor housekeeping service in a timely manner.
Regularly take inventory and replenish room supplies and cleaning products stock, issue cleaning supplies and equipment to housekeeping staff as needed.
Ensures that all rooms and common areas are kept organized and free from hazards, report any faulty equipment or furniture and follow-up to ensure timely repair or replacement.
Participate in the recruitment of housekeeping staff, monitor, appraise their performance and liaise with HR and the Rooms Division manager to resolve any grievances, conflict or disciplinary issues.
Participate in the Hotel-wide general cleaning projects or activities.
Prepare reports for management regarding housekeeping activities.
Ensure that staff comply with safety and hygiene standards.
Expected Outputs:
Approved Housekeeping plans and budgets
Up-to-date staff shift schedules/daily rosters.
Inspection reports for rooms, public areas and laundry.
Well cleaned rooms and common areas (including stairways and lounge areas).
Timely cleaned room linen and guest clothing
Adequate stock levels for room supplies and cleaning materials.
Log of guest requests/inquiries attended to and resolved complaints.
Log of faulty equipment or furniture reported.
Trained and engaged staff.
Staff meetings and reports of issues raised/ observations for management attention.
Staff performance reports.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Higher or National Diploma in the disciplines of Hotel Management, Tourism & Hospitality Management, Business Administration, Social Sciences or Management.
A bachelor’s degree in any of the above disciplines is an added advantage.
Work Experience
Four (4) years of progressive experience as a housekeeper, one (4) of which should have been in a supervisory role with at least a 4 Star hotel.
Requirements
Competencies
Technical Competencies
Practical knowledge of housekeeping or understanding of hotel operations.
Knowledge of principles behind excellent customer service.
Knowledge of cleaning chemicals, equipment and techniques required for public areas, guestrooms and specific areas.
Ability to use industrial cleaning equipment
Basic business planning and budgeting skills.
Ability to give clear, concise instructions.
Excellent organizational and time keeping skills.
Basic computer skills.
Behavioral Competencies
Emotional intelligence and problem-solving skills.
Effective communication.
Excellent customer service skills
Ability to manage, develop and motivate teams.
Proactive work style.
Ability to work well under pressure and keep calm in difficult situations.
Ability to multi-task.
Excellent interpersonal skills.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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