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About the Organisation
Hotel Receptionist job at Lafab Solutions | Apply Now
Kampala, Uganda
Lafab Solutions is a leading Ugandan technology and consulting firm committed to delivering innovative digital solutions that drive efficiency, growth, and social impact, with a mission to empower businesses and communities through customized ICT services and capacity building. Renowned for its reliability, creativity, and client-centric approach, Lafab has earned a strong reputation among government agencies, non-profits, and private sector partners across East Africa.
The company promotes a collaborative and empowering work culture, offering employees opportunities for continuous learning, career advancement, and meaningful contribution to transformative projects. Since its inception, Lafab Solutions has evolved from a small tech startup into a versatile enterprise, expanding its service portfolio to include software development, digital training, IT support, and data systems integration. Its agile business model leverages local insights, modern technologies, and human-centered design to deliver scalable, impactful solutions tailored to client needs.
With operations extending across Uganda and growing partnerships in the region, Lafab’s reach continues to expand, backed by core values of innovation, integrity, teamwork, excellence, and social responsibility. The company is also committed to CSR through initiatives in digital literacy, youth empowerment, and community technology hubs. More information is available at https://lafabsolution.com.
Are you looking for Receptionist jobs in Uganda 2025 today? then you might be interested in Hotel Receptionist job at Lafab Solutions
Full Time
Deadline:
21 May 2025
Job Title
Hotel Receptionist job at Lafab Solutions
Lafab Solutions
Job Description
LAFAB Solutions
Hotel Receptionist
Job Overview:
LAFAB Solutions is looking for a friendly, professional, and customer-oriented Hotel Receptionist to join our team. As the first point of contact for guests, you will play a key role in delivering exceptional service by managing check-ins and check-outs, handling reservations, and assisting guests with inquiries to ensure a smooth and enjoyable stay.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested applicants should apply online at the APPLY Button Below
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How to Apply
Welcome guests warmly and manage check-in/check-out procedures using the hotel management system.
Handle room bookings via phone, email, and online platforms.
Process payments accurately through various methods (cash, card, mobile).
Provide information about hotel facilities, services, local attractions, and transport options.
Answer calls, respond to emails, and assist walk-in guests with professionalism and courtesy.
Address guest complaints or requests efficiently and escalate when necessary.
Maintain up-to-date records of reservations, guest details, and transactions.
Coordinate with housekeeping and maintenance teams to ensure room readiness.
Monitor guest satisfaction and support a welcoming front-desk atmosphere.
Keep the reception area clean, organized, and presentable.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Requirements:
Previous experience in a front desk or receptionist role preferred.
Excellent communication and interpersonal skills.
Professional appearance and a positive, approachable attitude.
Proficiency in hotel management software (e.g., OPERA, Cloudbeds) is a plus.
Ability to multitask, stay organized, and work under pressure.
Strong attention to detail and customer focus.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Working Conditions:
Prolonged periods of standing.
Guest-facing role in a fast-paced environment.
Free meals and accommodation provided.
Collaborative work with a diverse team and international guests.
