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Job Summary

Job Title:
Head SME
Employer:
Airtel Uganda
Location:
Country:
Uganda
Contract Type:
Full Time
Job Category:
Marketing and Sales Jobs
Number of Positions:
1
Deadline:
Friday, 28 November 2025

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About the Organisation

Head SME job at Airtel Uganda | Apply Now

Kampala, Uganda

Airtel Uganda is a leading telecommunications company committed to providing affordable and innovative mobile services that connect people across Uganda and beyond. With a mission to enrich lives and empower individuals and businesses through accessible mobile technology, Airtel Uganda has earned a strong reputation for its high-quality service delivery and customer-centric approach. Known for its dynamic work culture, Airtel Uganda fosters an inclusive environment that values diversity, creativity, and professional growth, making it an attractive employer for individuals seeking a challenging yet rewarding career.

The company offers various job opportunities and flexible work arrangements, emphasizing the importance of work-life balance and career development. Since its inception, Airtel Uganda has continually evolved, expanding its mobile and digital services to meet the growing needs of the Ugandan market. The company’s business model focuses on providing affordable voice, data, and mobile money services, positioning Airtel Uganda as a key player in the region’s telecommunications sector. With a broad customer base and extensive network reach, Airtel Uganda serves millions of subscribers across the country and is recognized as one of the largest telecom providers in Uganda.

Airtel Uganda’s core values of integrity, customer commitment, and innovation guide its operations, while its CSR initiatives focus on education, health, and environmental sustainability. For more information, visit www.airtel.co.ug.

Are you looking for Marketing and Sales jobs in Uganda 2025 today? then you might be interested in Head SME job at Airtel Uganda

Full Time

Deadline: 

28 Nov 2025

Job Title

Head SME job at Airtel Uganda

Airtel Uganda

Job Description

Job Title:  Head SME

Organisation:  Airtel Uganda

Duty Station:  Kampala, Uganda

Duties, Roles and Responsibilities

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

All interested candidates are invited to submit their applications online at the APPLY Button below.

Click Here

Deadline: 28th November 2025

Applications are managed via the AfriCareers Jobs Portal:

  1. Click the Apply button below

  2. New users: Select Create Profile and complete the Profile Creation Wizard

  3. Existing users: Log in and update your profile if needed

  4. Go to the "Jobs" tab

  5. Read the detailed job description, Roles and Qualifications. 

  6. Submit your application via the jobs portal

  7. Track progress under "My Applications" tab

Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.

How to Apply

  • To lead the Emerging Enterprise Business vertical (SOHO, SME, and Mid-Market segments), delivering commercial performance across Mobility, Fixed Data, and FTTH portfolios through a hybrid direct and indirect Go-To-Market (GTM) model. This role drives volume-based acquisition, deepens account engagement, and manages regional execution excellence while building high-performance sales teams across Uganda.

  • Deliver Net Adds and Revenue growth for all products.

  • Execute Account Development Plans (ADPs) and GTM initiatives.

  • Drive segment-level product adoption and upsell/cross-sell opportunities.

  • Onboard, manage and grow Franchise Partner Network.

  • Improve DSA productivity.

  • Ensure national footprint is aligned to revenue opportunity.

  • Field coaching and performance management of Regional Heads.

  • Execution of zonal sales plans.

  • Regular training & mentoring.

  • Talent reviews and succession planning.

  • Coaching Direct Sales Agents, Supervisors, and Key Account Managers.

  • Collaborate with customer experience and backend support.

  • Track churn & proactively resolve service blockers.

  • Segment analysis & performance dashboards.

  • Use insights for interventions.

Head SME job at Airtel Uganda

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

  • Must have: Bachelor’s Degree in Business, Sales, Marketing, IT, or related field.

  • Preferred: MBA or Executive Leadership Program participation.

  • Minimum 10 years’ commercial experience with at least 5 in leadership roles.

  • Proven track record in B2B, B2C, or channel sales management.

  • Experience managing distributed teams and multiple sales channels.

  • Familiarity with telecoms, technology, or high-volume FMCG/financial services sectors (telecom/tech experience is an added advantage but not mandatory).

Critical skills for the role:

  • Strategic Thinking & Execution Discipline.

  • Team Leadership & Talent Development.

  • Strong Commercial Acumen & P&L Understanding.

  • Stakeholder Management & Collaboration.

  • Data-Driven Decision Making & Insight Generation.

  • Entrepreneurial Mindset.

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