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About the Organisation
Head of Service Delivery – Cluster East job at Ericsson Uganda | Apply Now
Kampala, Uganda
Ericsson Uganda is a key player in the telecommunications landscape of Uganda, contributing significantly to the country's digital transformation. As part of the global Ericsson network, Ericsson Uganda leverages advanced technologies and expertise to provide cutting-edge solutions tailored to the local market. The company focuses on delivering high-quality network infrastructure, digital services, and managed services to support the growth and efficiency of Uganda's telecommunications industry.
Ericsson Uganda is instrumental in the deployment and expansion of 4G and 5G networks across the country, enhancing connectivity and enabling faster, more reliable communication services. This infrastructure is crucial for supporting Uganda's digital economy, facilitating innovations in areas such as mobile banking, e-commerce, and digital education. The company's work in 5G technology also paves the way for advancements in the Internet of Things (IoT) and smart city initiatives, which are vital for the country's development.
Committed to sustainability, Ericsson Uganda implements energy-efficient solutions and sustainable practices in its operations. The company works closely with local telecom operators and government agencies to promote digital inclusion, ensuring that more Ugandans have access to reliable and affordable communication services. This effort is particularly important in bridging the digital divide and empowering underserved communities.
Ericsson Uganda also invests in local talent development through training programs and partnerships with educational institutions. These initiatives aim to build a skilled workforce capable of driving the country's ICT sector forward. By nurturing local expertise, Ericsson Uganda contributes to the overall economic growth and technological advancement of Uganda.
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Head of Service Delivery – Cluster East job at Ericsson Uganda
Full Time
Deadline:
1 Jul 2025
Job Title
Head of Service Delivery – Cluster East job at Ericsson Uganda
Ericsson Uganda
Job Description
Job Title: Head of Service Delivery – Cluster East
Organisation: Ericsson
Duty Station: Kampala, Uganda
We are looking for a Head of Service Delivery for Cluster East in CU CEA whose profile fits the expectations listed below. As the overall Program Director, the successful candidate will have full execution accountability, strong customer focus, drive for add-on sales and a clear focus for operational excellence, financial control, communications, and operational relationship across multiple accounts/operators.
The candidate must have a passion for exceeding customer expectations, a full knowledge of the Ericsson Cloud Software & Services portfolio and to bring pro-active initiatives for sales and delivery. This role will report to the Head of Cloud Software & Services CU CEA. This is a senior customer facing and leadership role!
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates should apply online at the APPLY Button below.
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How to Apply
Proven experience in building and managing Operational relationship with the customer not only on delivery but also post-delivery support and excel in management of escalations.
An extensive network in the Business Area and Service Delivery organizations to enable program outcomes in needs of escalations for people and product critical aspects
Must ensure sales forecast accuracy for the quarter being delivered and a relatively solid forecast of growth in net sales for the financial year
Proven record in add-on-sales on customer installed base
Must be able to work in a complex matrix organization
Must be able to demonstrate operational leadership in project execution and planning. The use of agile methodology to simplify ways of working and enable customer outcomes is a mandatory expectation of this role
Must be able to collaborate with our Networks, Customer Support & Managed Services organizations where required to the benefit of both Ericsson and the customer.
Key Performance Indicators:
Projects P&L – Meet or improve the SDP3 and TG2 Business Case for each project in your portfolio, adhere to the XLPM methodology, directive and manage projects in Global Chronos
Customer Satisfaction – The satisfaction of Key Stakeholders in the customer will be based upon feedback/evidence received by the Head of CSS throughout the year
Add on sales – Meet or exceed your quarterly Add-on-sale targets
Demand forecast – Secure proper project resourcing and delivery, Monthly handshake of Supply forecast with CU Supply SPOC
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Minimum 7-10 years’ experience in leading people (architects, integrators, engineers, operations staff) either in customer programs, operations or as domain line manager with experience in pre-sales, delivery of projects and operations
Education qualifications – minimum bachelor’s degree, MBA or equivalent master is a plus. Financial background is a plus
Intimate understanding of the BCSS technology portfolio for the specific program being delivered
Extensive experience in having managed Projects/Programs with full financial responsibility and forecasting Must be able to build and execute on expansion and evolution plans for installed base in place.
Demonstrated Business and sales acumen
Excellent Customer engagement at Senior level
