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Head of Operations job at Liberty General Insurance Limited | Apply Now
Kampala, Uganda
Full Time
Are you looking for Management jobs in Uganda 2024 today? then you might be interested in Head of Operations job at Liberty General Insurance Limited
About the Organisation
Liberty is a leading financial services group committed to empowering individuals and institutions to achieve financial freedom through innovative insurance, investment, and retirement solutions tailored to life’s ever-changing needs. Founded in 1957 in South Africa, Liberty has grown into a trusted brand with a strong legacy of excellence, serving millions of customers across multiple African countries. The company is widely recognized for its financial expertise, customer-centric innovation, and commitment to transparent, ethical business practices.
With a dynamic and inclusive work culture, Liberty offers a supportive environment that values employee development, flexibility, and purpose-driven careers, including hybrid work models and diverse opportunities across finance, technology, customer service, and actuarial fields. Its business model is anchored in digital transformation, integrated financial planning, and strategic partnerships, ensuring value creation for clients and stakeholders. Liberty’s core values—integrity, innovation, accountability, and care—guide its operations and underscore its dedication to creating lasting social impact through CSR initiatives focused on education, health, and economic empowerment. For more information, visit www.liberty.co.za.
Liberty General Insurance Limited is a specialist general insurance company that provides group and personal risk insurance solutions for life changing events. We make a difference in people’s lives by making their financial freedom possible.
We invite suitable candidates to apply for the following job opportunity:
Job Title
Head of Operations job at Liberty General Insurance Limited
Liberty General Insurance Limited
Job Description
Job Title: Head of Operations
Organisation: Liberty General Insurance Limited
Duty Station: Kampala, Uganda
The Head of Operations will play a key role as a member of the Company’s executive team, responsible for operational efficiencies in order to ensure a competitive advantage the Company. To provide decision support on operational matters to the Managing Director. The role holder is also responsible for upholding best practices in underwriting and claims management and arrangement of optimal reinsurance programs for the business.
Duties, Roles and Responsibilities
Responsibilities:
Develop the company’s Operations Strategy
Review the Company’s Operations strategy and ensure its effectiveness.
Oversee the Underwriting, Claims, General Administration, Product Administration, Customer Service and Premium Processing functions.
Ensure that all funds receipted in the Company are applied to the appropriate accounts, accurately and in a timely manner. Further introduce electronic funds collection to leverage on mobile telephony.
Put in place standards for the company and interdepartmental service level agreements that will improve the company’s service ratings.
Enhance operational efficiency for the Company.
Set and monitor Operational Budgets
Ensure that the underwriting policies and claims policies reflect the Company’s strategic risk management framework and are observed at all times.
Ensure that service to customers and producers meets their expectations.
Ensuring that the Company’s procurement is cost effective, efficient, and done professionally and in accordance with the Company policy.
Support the company’s strategic plan by ensuring a reliable Customer relationship Management system.
Ensure appropriate staffing levels, effective performance management and motivation of staff.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Academic and Professional Qualifications
Bachelor’s degree in commerce, Business, Law, or related discipline from a reputable university.
A master’s degree will be an added advantage.
Professional qualification(s) in insurance e.g., ACII, FCII or equivalent.
Experience
Ten (10) years’ post qualification experience with at least five (5) years as in General Insurance underwriting and / or Claims management.
In addition, the candidate should have exposure to reinsurance treaty arrangements and related field.
Skills and Attributes
Strategic leadership and analytical thinking skills.
Strong leadership, supervision, and training skills.
Excellent communication and interpersonal skills.
Strong people-management skills.
Excellent problem solving and decision-making skills.
Knowledgeable with industry’s rules and regulations.
Results driven & customer focused.
Good negotiation skills.
How to Apply
Strong preference will be given to candidates with the requisite qualifications, skills, and experience. If your career aspirations match this exciting opportunity, please submit your detailed curriculum vitae and covering letter to reach us on or before 30th December 2024 through email address: careers@liberty.co.ug The job title should be clearly indicated as the email reference.
NB: Only shortlisted candidates will be contacted.
Deadline: 30th December 2024
