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About the Organisation
Head of MFS Solution and Technology job at Ericsson Uganda | Apply Now
Kampala, Uganda
Ericsson Uganda is a key player in the telecommunications landscape of Uganda, contributing significantly to the country's digital transformation. As part of the global Ericsson network, Ericsson Uganda leverages advanced technologies and expertise to provide cutting-edge solutions tailored to the local market. The company focuses on delivering high-quality network infrastructure, digital services, and managed services to support the growth and efficiency of Uganda's telecommunications industry.
Ericsson Uganda is instrumental in the deployment and expansion of 4G and 5G networks across the country, enhancing connectivity and enabling faster, more reliable communication services. This infrastructure is crucial for supporting Uganda's digital economy, facilitating innovations in areas such as mobile banking, e-commerce, and digital education. The company's work in 5G technology also paves the way for advancements in the Internet of Things (IoT) and smart city initiatives, which are vital for the country's development.
Committed to sustainability, Ericsson Uganda implements energy-efficient solutions and sustainable practices in its operations. The company works closely with local telecom operators and government agencies to promote digital inclusion, ensuring that more Ugandans have access to reliable and affordable communication services. This effort is particularly important in bridging the digital divide and empowering underserved communities.
Ericsson Uganda also invests in local talent development through training programs and partnerships with educational institutions. These initiatives aim to build a skilled workforce capable of driving the country's ICT sector forward. By nurturing local expertise, Ericsson Uganda contributes to the overall economic growth and technological advancement of Uganda.
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in Head of MFS Solution and Technology job at Ericsson Uganda
Full Time
Deadline:
18 Sept 2025
Job Title
Head of MFS Solution and Technology job at Ericsson Uganda
Ericsson Uganda
Job Description
Job Title: Head of MFS Solution and Technology
Organisation: Ericsson
Duty Station: Kampala, Uganda
Job Summary:
We seek a customer-focused leader with strong experience in team leadership, solution design, and service delivery. You will lead a team of MFS Solution Architects and Cloud experts to roll out EWP and oversee application development. You’ll also serve as a member of the Head of MFS Service Delivery Leadership Team.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Own contractual scope and solution requirements.
Establish and execute a technical design authority model per MFS best practices.
Align product roadmap and strategy with customer needs.
Act as escalation point for deployment projects around design and integration.
Ensure quality assurance for deliverables from Solution Architects and Business Analysts.
Develop team capabilities and lead by example in compliance, ethics, and leadership.
Support recruitment of top FinTech talent, ensuring diversity.
Oversee delivery execution per contracts, KPIs, SLAs, and targets.
Manage Work Level Agreements, Service Level Agreements, and customer escalations.
Promote consultative approaches, adapt ways of working to local customs in line with Code of Conduct and OHS standards.
Build productive teams, guarantee business continuity, and ensure customer satisfaction.
Maintain financial, quality, OHS, and performance measurement systems.
Participate in customer meetings and nurture long-term relationships.
Identify and implement best practices, lead improvement programs, and leverage internal/external networks.
Ensure adherence to global processes, methods, and tools.
Drive strategy development, address performance barriers, and manage change.
Promote standardization and reuse across MFS program verticals.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
10–15 years in leadership roles within telecom and/or ICT.
5+ years in FinTech as a technology partner for major telecom operators.
Hands-on experience with Ericsson Wallet Platform is a plus.
Experience with Continuous Integration/Continuous Deployment.
Customer-first, result-oriented mindset.
Proven ability to lead cross-cultural, cross-functional teams and create synergies.
Resilient in stressful and ambiguous situations.
Flexibility to work across diverse delivery units (complexity, maturity, scale).
Analytical skills to identify trends, inefficiencies, and opportunities.
Strong understanding of Ericsson’s Business Process, Financial, and Delivery models.
Solid business, operational, and financial acumen.
Expertise in resource planning and talent development.
University degree in Technology or Economics; MSc, MBA, or equivalent preferred.
