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About the Organisation
Head of Digital Transformation job at DFCU Bank | Apply Now
Kampala, Uganda
DFCU Bank is a leading financial institution in Uganda dedicated to transforming lives and businesses through innovative financial solutions that drive economic growth and financial inclusion. Established in 1964 as the Development Finance Company of Uganda, the bank has grown from a development finance institution into a full-fledged commercial bank, with a significant milestone being its acquisition of Crane Bank in 2017. Recognized for its strong financial performance, customer service excellence, and digital banking innovations, dfcu Bank has received multiple industry awards and remains a trusted partner for individuals, SMEs, and corporate clients.
The bank fosters a dynamic and inclusive work culture that emphasizes integrity, customer focus, innovation, teamwork, and excellence, offering employees professional growth, career advancement opportunities, and competitive benefits. With a strong presence across Uganda through an extensive network of branches, ATMs, and digital banking services, dfcu Bank continuously invests in technology to enhance accessibility and efficiency.
Committed to corporate social responsibility, the bank actively supports financial literacy programs, women empowerment initiatives, environmental sustainability efforts, and youth entrepreneurship. Headquartered at 26 Kyadondo Road, Kampala, Uganda, dfcu Bank remains a key driver of financial empowerment and economic development in the country. For more information
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Head of Digital Transformation job at DFCU Bank
Full Time
Deadline:
3 Sept 2025
Job Title
Head of Digital Transformation job at DFCU Bank
DFCU Bank
Job Description
Reporting to the Chief Technology, Digital & Operations Officer, the Head of Digital Transformation will play a strategic role in reshaping the bank’s digital landscape. The role involves revamping digital platforms, modernizing technology infrastructure, and applying innovative methodologies to enhance customer value. The role-holder will actively support business units in identifying and prioritizing digital initiatives, ensure smooth integration of technology solutions, and drive operational excellence. Additionally, the position requires fostering a culture of compliance, risk management, and continuous innovation while building strong industry and internal relationships.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Lead the development and implementation of the bank’s innovation and digital transformation strategy.
Revamp digital platforms to enhance efficiency and customer experience.
Modernize technology infrastructure and enable third-party integrations.
Apply LEAN, Agile methodologies, automation, and process reengineering to create customer value.
Collaborate with business leads and marketing to develop innovative product portfolios and deliver rapid solutions to market.
Establish a strong risk and compliance management culture within the department.
Oversee implementation of new or improved systems, providing training and support to users.
Ensure post-go-live problems are resolved efficiently.
Work closely with the Business Technology Department to ensure efficiency in digital channels.
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Education: Bachelor’s degree in Computer Science, Engineering, IT, Business Computing, or related field. A Master’s degree is an added advantage.
Professional Qualifications: Technology certifications (TOGAF, Cloud Architect), Banking (ACIB), or Project Management (Agile, Prince II) are advantageous.
Experience: At least 10 years’ experience, with 5 years in a senior technology or digital transformation role within a large financial services institution.
Technical Expertise:
Knowledge in FinTech, Digital Transformation, and Innovation.
Experience with Cloud, AI, Robotics, Blockchain, Machine Learning, and UX design.
Strong understanding of banking operations, FinTech, and product development trends.
Competencies:
Business process analysis and redesign.
Strong interpersonal, networking, and mentoring skills.
Ability to link complex technologies with business strategies.
Proven leadership in driving innovation and managing change.
