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Head – Credit Administration job at Guaranty Trust Bank Uganda | Apply Now
Are you looking for Finance jobs in Uganda 2025 today? then you might be interested in Head – Credit Administration job at Guaranty Trust Bank Uganda
About the Organisation
Guaranty Trust Bank (Uganda) is a subsidiary of the leading Pan-African financial institution, Guaranty Trust Holding Company Plc, with a mission to offer superior banking services that drive financial inclusion, empower customers, and contribute to national development. Since its establishment in Uganda, the bank has built a strong reputation for reliability, innovation, and customer-centric service, gaining recognition for excellence in retail and digital banking.
Known for fostering a dynamic, performance-driven work culture, GTBank Uganda values professionalism, innovation, and integrity, offering its employees career growth, continuous learning opportunities, and a supportive work environment. The bank provides diverse job opportunities ranging from customer service and digital banking to risk management and operations, with flexible arrangements that encourage work-life balance. Evolving from a traditional banking model into a tech-forward institution, GTBank leverages innovative digital solutions, including mobile and online platforms, to meet modern banking needs efficiently.
With a growing network of branches and digital outreach, its size and reach continue to expand across Uganda. The bank’s core values—excellence, integrity, innovation, and social responsibility—are embedded in every aspect of its operations. Its CSR initiatives focus on education, community development, and youth empowerment, underlining its commitment to sustainable impact. For more information, visit the official website at https://www.gtbank.co.ug.
Kampala, Uganda
Full Time
Job Title
Head – Credit Administration job at Guaranty Trust Bank Uganda
Guaranty Trust Bank Uganda
Job Description
Job Title: Head – Credit Administration
Organisation: Guaranty Trust Bank Uganda
Duty Station: Kampala, Uganda
Reports to: Managing Director
Job Summary:
This is a Senior Management position whose holder should be a credit professional responsible for ensuring that Credit Administration function achieves its objectives of facilitating revenue generation, managing impairment, improving the risk control environment and delivery of business enablers within Credit Administration.
Duties, Roles and Responsibilities
This shall involve;
Providing day to day and long range strategic direction for the Credit Administration function related to multiple product lines including Corporate lending, Business Banking lending and Personal lending as well as managing credit support functions.
Creating, implementing and administering the Bank’s Credit Administration strategies, policies, procedures, credit approvals, portfolio management and portfolio reporting.
Responsible for providing overall leadership successful goal attainment within the credit and risk mitigation areas across all product lines and departments to ensure safety and soundness while optimizing the profitability and sustainable growth of the organization.
Monitoring the credit portfolio to ensure full compliance with the core principles of good lending enshrined in the Credit Policy, Banking Act, and BoU’s prudential guidelines and early recognition of problem credits so as to mitigate against credit risks within the Bank.
Providing leadership of the Credit Administration team, efficient and timely credit service, resolving customer complaints and contributing towards achievement of the objectives of the department and the Bank.
Ensuring that compliance objectives are met which includes audit and regulatory inspection outcomes as per annually defined targets.
Adopting and developing a network of strong partnerships with the Business and Business Support teams and other functions of the Bank, particularly decision makers and influencers.
Oversee the collection of portfolio at risk and recovery of non performing accounts. This includes collaborating with the Legal department in recovery actions in order to achieve the defined recovery targets.
Participate in customer visits where appropriate in order to make the required credit risk input in acquiring new business, ongoing maintenance and handling problem accounts
Provide credit application based coaching and discuss to the Credit Risk, Business and Business Support teams where appropriate to ensure effective development and delivery of bespoke risk solutions for customers.
Proactively initiate and contribute to embedding agreed change management initiatives in support of process and quality improvements, cost reductions and development of people.
Invest in continuous and comprehensive understanding of the local market, key clients, local market conditions and the capabilities and practices of competitors
Supporting Business and Business Support teams in structuring of new and complex credit proposals to ensure the highest standard of credit quality of credit applications.
Evaluate all credit proposals within the delegated mandate and those of the Board Credit Committee mandate and make appropriate recommendations.
Prudent portfolio monitoring which includes coordinating the Management Credit Committee, overseeing the preparation of portfolio reports to Board, Board Credit Committee, Board Assets and Liabilities Committee, Management Credit Committee and other Board and Management committees as per the Bank’s governance structure. This includes preparation of portfolio reports/packs for Management Committees, Board Committees and Regulatory authorities
Preparation of periodic credit stress tests for the Management and Board Credit Committee to examine quantitative impact on bottom line and capital levels based on different scenarios.
Implementation of all decisions from the Board committees, Group office and subsidiary credit committee.
Ensure the bank’s compliance with all regulatory requirements in the areas of credit, including compliance with lending limits, concentration, non-performance, classification, provision and writing off of debts.
Participate in the continual review and update of the bank’s credit policies, guidelines and practices in line with changes in credit risk and the bank’s business priorities.
Develop and implement talent plans incorporating the right staffing mix, succession and plans for professional and career development.
Qualifications, Education and Competencies
Relevant Degree from a recognized University.
Professional Qualification in CPA or ACCA shall be an added advantage.
Professional training:
Credit Management Training
Desired work experience:
A minimum of proven 10 years’ experience, with at least five (5) years in middle level management in Credit Management.
IdealJobSpecifications
Strong banking knowledge and comprehensive technical credit management skills
Experience of managing teams across the functions outlined under the key accountabilities
Legal, Regulatory, Compliance proficiency in supervising and managing legal/regulatory documentation as appropriate
Strategic insights and sensitivity to macro and regulatory issues
Technical Competencies
Communication
Ability to present complex analytical concepts to all levels of the business
Good presentation and report writing skills
Strong written and oral communication abilities
Analytical
Ability to solve problems that have a business wide impact focusing on integrating disparate information sources and committing to strategic action based on various scenarios.
Ability to draw out key messages and see patterns to identify future trends.
Apply logic & knowledge to make informed decisions.
Quality Orientation
Attention to detail
Shows awareness of goals and quality standards. Follows through to ensure that quality and productivity standards are met.
Customer Engagement (internal & external)
Anticipates the internal customer’s needs and devises innovative ways to address them.
Makes informed decisions, solves problems and/or generate new ideas/solutions.
Ability to negotiate win-win agreements
Behavioural Competencies
Leadership
Individual contributor –exercises self-leadership delivering assigned work in line with professional and technical standards within given periods. Is reliable and works collaboratively.
Adheres to the Bank’s policies and delivers to set objectives. Has high moral intelligence.
Delivers results and has significant impact on an organization through the stake holders
Provides vision – ability to translate organization vision into a team vision
Coaches & mentors team – knowledge of the individual team members’ strengths & weaknesses and ability to effectively utilize team members to complement & support each other. Active feedback to team members & stakeholders
Issue & conflict resolution – ability to identify key issues & problems and pick the best choice among alternatives. Ability to make timely decisions and to take action reflective of business objectives.
Decision Making
Thinks systematically, regarding business as a whole consisting of interdependent and interactive parts. Able to detect trends in relation to governance and cause effect relationships, remaining aware of the implications which decisions have on the bank/department as a whole.
Has a sense of urgency about solving problems and takes appropriate and timely decisions
Problem Solving
Problem solving style – Identifies, clarifies/defines and works through challenges towards defined outcome
Thorough conceptual and practical knowledge of best practice as regard to credit policies, procedures and standards.
Solves problems that have a business wide impact focusing on disparate information sources and committing to strategic action based on various scenarios.
Resilient
Sustains interest and effort and perseveres to accomplish a task or goal despite any obstacles and setbacks
Accountable
Focuses on results and achieving personal work objectives. Able to develop tasks and work processes for desired outcomes. Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost- effective manner.
How to Apply
All interested candidates should send their application including cover letter, CV and academic documents to the Head of Human Resources, Guaranty Trust Bank Uganda by hand delivery or email to jobsug@gtbank.com
Deadline: 10th November 2025

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