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Graduate In Training Customer Care Officer job at Watu | Apply Now
Kampala, Uganda
Full Time
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Graduate In Training Customer Care Officer job at Watu
About the Organisation
Watu Credit, established in 2015 and headquartered in Mombasa, Kenya, is a dynamic non-bank financial institution dedicated to fostering financial inclusion by providing accessible asset financing solutions, particularly for motorcycles and three-wheelers. With a mission to empower individuals and businesses through innovative financial services, Watu Credit has earned recognition for its commitment to customer-centricity and integrity.
The company cultivates a collaborative and inclusive work environment, offering employees opportunities for professional growth and development. As a rapidly expanding organization, Watu Credit provides a range of job opportunities, including roles in human resources, customer care, and territory management, with flexible work arrangements. Since its inception, the company has evolved by integrating technology into its business model, delivering both secured and unsecured lending primarily via mobile services.
Operating across multiple African countries, Watu Credit employs between 1,000 to 5,000 individuals, reflecting its significant presence in the region. The company's core values encompass integrity, innovation, customer-centricity, and sustainability. Demonstrating a strong commitment to corporate social responsibility, Watu Credit actively engages in initiatives aimed at promoting financial literacy and economic empowerment within the communities it serves. For more information, visit their website at www.watuafrica.com.
Job Title
Graduate In Training Customer Care Officer job at Watu
Watu
Job Description
Job Title: Graduate In Training Customer Care Officer
Job Purpose
The Customer Care Service Apprentice will be responsible for providing excellent customer support to
clients seeking watu product lines such as simu and boda. The apprentice will work in a call center setting and will be trained in various aspects of customer care, including communication skills, problem-solving, and product knowledge.
The primary goal of this role is to ensure customer satisfaction and build strong relationships with clients.
Duties, Roles and Responsibilities
Job Responsibilities
Answer incoming customer calls, client queries and chatbox messages promptly and professionally.
Provide information about company products, terms, and conditions to clients while ensuring continuous improvement of customer service processes and procedures.
Resolve customer queries and complaints promptly, escalating unresolved issues to the appropriate team members.
Maintain accurate records of customer interactions, updates, and resolutions in the company's customer relationship management (CRM) system.
Participate in regular training sessions to enhance product knowledge, communication skills, and understanding of company policies.
Key Result Areas
Customer Satisfaction: Deliver a high level of customer satisfaction by addressing their needs and concerns effectively and efficiently.
First Contact Resolution: Achieve a high first contact resolution rate by resolving customer issues during the initial interaction.
Response Time: Ensure customer inquiries and complaints are responded to promptly, within the company's set service level agreements (SLAs).
Knowledge and Product Understanding: Continuously improve product knowledge and understanding of company policies to better serve customers.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Educational Requirements: Degree/ Diploma
Experience (3 month -1 year)
Language Preferences;
Must be fluent in English & Luganda and any other additional languages are a bonus.
Knowledge and skills
(General and technical)
TECHNICAL SKILLS
1.Verbal and Written communication skills
2.Computer Knowledge and organization tools
3.Problem solving Ability
BEHAVIORAL CAPABILITY
1.Ability to multitask
2.Willingness to Learn
3.Team Player
NB: Ladies are highly encouraged to apply.
How to Apply
Interested candidates are invited to submit their applications, including an updated CV and copies of academic and professional documents, by Opening the Apply Button Below
