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Front Office Supervisor job at Sokoni Africa | Apply Now
Are you looking for Hospitality jobs in Uganda 2025 today? then you might be interested in Front Office Supervisor job at Sokoni Africa
About the Organisation
Sokoni Africa Limited is a dynamic and innovative company committed to transforming African trade by providing smart, tech-driven solutions that connect producers, traders, and consumers across the continent. With a mission to bridge market gaps and enhance inclusive economic growth, Sokoni Africa has earned a strong reputation for transparency, efficiency, and empowering local businesses. The company fosters a vibrant and inclusive work culture rooted in integrity, collaboration, and continuous learning, offering employees meaningful career growth, flexible work arrangements, and a sense of purpose in driving social impact.
Since its inception, Sokoni Africa has evolved from a small regional startup into a trusted pan-African marketplace enabler with a growing footprint across multiple African countries. Its innovative business model integrates digital platforms, data analytics, and logistics to streamline market access and supply chains. Guided by core values of accountability, innovation, sustainability, and customer-centricity, Sokoni Africa embraces corporate social responsibility through community empowerment initiatives, support for smallholder farmers, and environmentally conscious practices. With a team of dedicated professionals and a steadily expanding network, Sokoni Africa continues to redefine how Africa trades and connects. Learn more at www.sokoniafrica.com.
Kampala, Uganda
Full Time
Job Title
Front Office Supervisor job at Sokoni Africa
Sokoni Africa
Job Description
Job Title: Front Office Supervisor
Organisation: Sokoni Africa
Duty Station: Kampala, Uganda
Job Summary: Sokoni Africa Limited is in search of a dedicated and skilled Front Office Supervisor to join our dynamic team. In this role, you will be responsible for overseeing the daily operations of the front office, ensuring that guests receive the highest level of service and support. Your leadership and organizational skills will be essential in creating an efficient and welcoming environment for our guests.
Duties, Roles and Responsibilities
Supervise front office staff, including receptionists and concierge agents, ensuring exceptional service standards
Manage daily operations of the front desk, including check-ins, check-outs, and handling guest inquiries
Resolve guest complaints and issues promptly to ensure satisfaction and enhance the guest experience
Conduct regular training sessions and performance evaluations for front office staff
Maintain accurate records of room availability, reservations, and billing transactions
Coordinate with housekeeping and maintenance to ensure prompt service and room readiness
Prepare reports on front office activities, including occupancy rates, guest feedback, and staff performance
Qualifications, Education and Competencies
Bachelor’s degree in Hospitality Management or a related field
Proven experience as a Front Office Supervisor or in a similar role within the hotel industry
Exceptional leadership and interpersonal skills
Strong communication and customer service orientation
Proficient in hotel management software and Microsoft Office Suite
Ability to multitask and manage a fast-paced work environment
Flexibility to work various shifts, including evenings and weekends
How to Apply
All candidates should apply online at the APPLY Button below.

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