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Front Office & Client Experience

• Serve as the first point of contact for all clients and visitors, ensuring a professional and welcoming experience
• Manage reception desk operations with consistent availability and responsiveness
• Monitor visitor flow and ensure minimal waiting times
• Capture and track visitor feedback to continuously improve service delivery

Administrative Support

• Provide timely and accurate administrative support to internal teams
• Manage administrative requests and ensure adherence to agreed turnaround times
• Maintain high levels of accuracy in document handling and processing

Communication & Coordination

• Coordinate meetings, including scheduling, room bookings, and logistics
• Ensure efficient communication flow across teams and functions
• Support internal engagements and coordination activities

Office Operations & Facilities Coordination

• Manage office supplies and ensure continuous availability of essential items
• Coordinate courier services and general office logistics
• Maintain records of office activities, including incoming and outgoing mail

Records & Information Management

• Maintain accurate and up-to-date filing systems (physical and digital)
• Ensure timely retrieval of documents when required
• Support adherence to records management standards

Compliance & Risk Management

• Ensure full compliance with internal policies, confidentiality, and data privacy requirements
• Support audit processes and maintain accurate records
• Uphold strict confidentiality in handling employee, client, and organizational information.