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Sales & Customer Service

• To attend to and respond to incoming customer enquiries whether through phone, or over the counter.
• To convert all potential prospects from walk-in customers to sales.
• Receive sales orders from customers, confirm payment status and log in for production and delivery.
• To generate daily footfall/Sales reports and share them with Supervisors.
• To receive, record and forward customer complaints to management for corrective and preventive actions.
• Organize product delivery and order fulfilment activities such as taking orders, giving pricing information, determining appropriate time delivery, routes and rates, etc.
• Address problems such as damages, shortages and non-conformance to specifications with relevant departments.
• Develop, grow and manage the roof installers scheme (Fundi program).
• Keep customers informed on status of their orders and availability of material thereby liaising with production and supply chain teams on timelines to achieve OTIF.
• Prepare loading slips; ensure all documentation is in order for loading, invoicing until the vehicle is out of the premises.

Showroom Management

• Ensure products are well displayed, clean, and properly arranged.
• Maintain showroom cleanliness and an attractive presentation at all times.
• Monitor stock levels and report low or fast-moving items.
• Conduct stock-taking and inventory control to ensure stock integrity.
• Ensure strict adherence to the sales procedure and processes