Front Desk Receptionist job at Aquarius Kigo Resort | Apply Now

Guest Reception and Check-In:

• Greet guests upon arrival with a warm and friendly demeanor.

• Perform check-in and check-out procedures efficiently, ensuring all guest information is accurately recorded.

• Provide guests with information about the resort’s facilities, services, and local attractions.

Customer Service:

• Address guest inquiries and resolve any issues or complaints promptly and professionally.

• Assist guests with special requests, such as booking transportation, making restaurant reservations, and arranging tours.

• Ensure a high level of guest satisfaction by anticipating and addressing their needs.

Administrative Duties:

• Answer and direct incoming phone calls, emails, and messages.

• Maintain accurate records of guest information, reservations, and payments.

• Handle cash transactions and process credit card payments securely.

Coordination and Communication:

• Liaise with other departments (housekeeping, maintenance, food and beverage) to ensure seamless service delivery.

• Communicate effectively with team members to coordinate guest services and special requests.

• Update and maintain the front office database and reservation system.

Facility Management:

• Ensure the front desk area is tidy, presentable, and stocked with necessary materials (e.g., brochures, forms, pens).

• Monitor and report any maintenance issues or safety hazards to the appropriate department.

• Assist in managing the inventory of office supplies and place orders when necessary.

Security and Compliance:

• Enforce basic security procedures by monitoring guest access and maintaining a logbook.

• Assist in issuing guest passes and employee ID cards.

• Ensure compliance with all resort policies and procedures.