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Job Summary

Job Title:
Front Desk Receptionist
Employer:
Aquarius Kigo Resort
Location:
Country:
Uganda
Contract Type:
Full Time
Job Category:
Administrative jobs
Number of Positions:
1
Deadline:
Monday, 27 January 2025

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About the Organisation

Aquarius Kigo Resort accommodation is designed with attention to every need and comfort of our guests in mind. Wind down in one of our generously sized guest rooms and suites majestically crafted with the finest interior design in the world to calm down your day and ignite a sense of peace of mind for your stay as you explore the wonders of Uganda.

Front Desk Receptionist job at Aquarius Kigo Resort | Apply Now

Wakiso, Uganda

Are you looking for administrative jobs in Uganda 2025 today? then you might be interested in Front Desk Receptionist job at Aquarius Kigo Resort

Full Time

Deadline: 

27 Jan 2025

Job Title

Front Desk Receptionist job at Aquarius Kigo Resort

Aquarius Kigo Resort

Job Description

Job Title:  Front Desk Receptionist

Organisation: Aquarius Kigo Resort

Duty Station: Wakiso, Uganda


Aquarius Kigo Resort is seeking a friendly and professional Front Office Associate to join our team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional customer service throughout their stay. This role requires excellent communication skills, a customer-oriented approach, and the ability to handle various administrative tasks efficiently.

Duties, Roles and Responsibilities

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are the ideal fit for this role. Applications can be sent to gm@aquariuskigoresort.com

Deadline: 27th January 2025.

Find application details and links on the AfriCareers Jobs Portal:

  1. Click the Apply button below

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  4. Go to the "Jobs" tab

  5. Read the detailed job description, Roles and Qualifications. 

  6. Submit your application via the jobs portal

  7. Track progress under "My Applications" tab

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How to Apply

Guest Reception and Check-In:

  • Greet guests upon arrival with a warm and friendly demeanor.

  • Perform check-in and check-out procedures efficiently, ensuring all guest information is accurately recorded.

  • Provide guests with information about the resort’s facilities, services, and local attractions.

Customer Service:

  • Address guest inquiries and resolve any issues or complaints promptly and professionally.

  • Assist guests with special requests, such as booking transportation, making restaurant reservations, and arranging tours.

  • Ensure a high level of guest satisfaction by anticipating and addressing their needs.

Administrative Duties:

  • Answer and direct incoming phone calls, emails, and messages.

  • Maintain accurate records of guest information, reservations, and payments.

  • Handle cash transactions and process credit card payments securely.

Coordination and Communication:

  • Liaise with other departments (housekeeping, maintenance, food and beverage) to ensure seamless service delivery.

  • Communicate effectively with team members to coordinate guest services and special requests.

  • Update and maintain the front office database and reservation system.

Facility Management:

  • Ensure the front desk area is tidy, presentable, and stocked with necessary materials (e.g., brochures, forms, pens).

  • Monitor and report any maintenance issues or safety hazards to the appropriate department.

  • Assist in managing the inventory of office supplies and place orders when necessary.

Security and Compliance:

  • Enforce basic security procedures by monitoring guest access and maintaining a logbook.

  • Assist in issuing guest passes and employee ID cards.

  • Ensure compliance with all resort policies and procedures.

Front Desk Receptionist job at Aquarius Kigo Resort

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

  • Proven experience as a Front Office Associate, Receptionist, or similar role in the hospitality industry.

  • Excellent communication and interpersonal skills.

  • Proficiency in using office equipment (e.g., fax, printer) and hospitality management software.

  • Strong organizational and multitasking abilities.

  • Customer service orientation and problem-solving skills.

  • High School diploma or equivalent; additional qualifications in Hospitality Management are a plus.

  • Proficiency in English; knowledge of additional languages is an advantage.

 

Benefits:

  • Competitive salary and benefits package.

  • Opportunities for professional development and career advancement.

  • Complimentary meals and access to resort amenities.

  • A supportive and collaborative work environment.


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