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About the Organisation
Front Desk Assistant job at Norvik Hospital | Apply Now
Norvik Enterprises Ltd. is now one of the leading Importers of pharmaceutical, Vaccines & medical sundries in Uganda. The company imports high quality pharmaceutical products from reputed manufacturers who meet the stringent regulatory approvals from advanced countries like, UK, USA, Europe, Asia, South Africa, and Australia. The company has its own dispensing/retail, and wholesale outlet in the heart of the city of Kampala with a well-designed distribution network across the country.
The company has been recognized by various institutions for supply of bulk orders in the agreed period of time with ease. The company boasts of a team of highly qualified sales personnel and delivery vans all in the interest of customer satisfaction. We believe the right team can make all the difference. For this reason, team members are carefully matched with projects based on the unique project needs and requirements. This is our way of ensuring customer-focused service to the clients, partners and communities we serve.
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Front Desk Assistant job at Norvik Hospital
Full Time
Deadline:
14 Jul 2025
Job Title
Front Desk Assistant job at Norvik Hospital
Norvik Hospital
Job Description
Job Title: Front Desk Assistant
Company: Norvik Hospital
Department: Front Office
Duty Station: Norvik Hospital, Kampala
Job Summary
The Front Desk Assistant serves as the first point of contact for patients and visitors at Norvik Hospital. This role is vital to ensuring a smooth, welcoming, and efficient experience. The assistant is responsible for handling administrative and customer service functions, managing patient interactions, and supporting hospital operations.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All interested candidates should submit their application addressed to:
Group HR & Administrator, Norvik Hospital
P.O. Box 21034, Kampala
Attach your CV and cover letter in a single PDF file and send via email to: hrofficer.norvikhospital@gmail.com
Application Deadline: Before 5:00 PM on 14th July 2025
Note: Hand-delivered applications will not be accepted.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Patient Reception & Assistance:
Welcome and guide patients and visitors.
Verify personal and insurance information.
Assist with patient check-in and registration.
Appointment Management:
Schedule, reschedule, and cancel appointments via phone or in-person.
Coordinate with relevant departments to ensure efficient service delivery.
Administrative Duties:
Maintain and update patient records.
Organize and file necessary paperwork.
Ensure office supplies are well-stocked and organized.
Communication & Coordination:
Liaise between patients, medical staff, and administrative departments.
Send reminders and follow-up communications for appointments.
Confidentiality & Compliance:
Handle all patient information with strict confidentiality.
Adhere to hospital policies and data protection regulations.
Emergency Handling:
Direct patients to emergency services or notify medical staff as needed.
Remain calm and act promptly in urgent situations.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Customer service experience in healthcare, hospitality, retail, or office settings
Prior experience as a receptionist or office assistant, preferably in a healthcare facility
Familiarity with appointment scheduling, patient coordination, and general administrative duties
Required Skills
Excellent communication and interpersonal skills
Knowledge of medical claims and procedures (an added advantage)
Strong organizational and time management abilities
Proficiency in office software (e.g., MS Word, Excel)
High attention to detail
Team-oriented mindset
Willingness to work both day and night shifts
