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Front Desk Assistant job at Norvik Hospital | Apply Now
Are you looking for administrative jobs in Uganda 2025 today? then you might be interested in Front Desk Assistant job at Norvik Hospital
Kampala, Uganda
Full Time
About the Organisation
Norvik Enterprises Ltd. is now one of the leading Importers of pharmaceutical, Vaccines & medical sundries in Uganda. The company imports high quality pharmaceutical products from reputed manufacturers who meet the stringent regulatory approvals from advanced countries like, UK, USA, Europe, Asia, South Africa, and Australia. The company has its own dispensing/retail, and wholesale outlet in the heart of the city of Kampala with a well-designed distribution network across the country. The company has been recognized by various institutions for supply of bulk orders in the agreed period of time with ease. The company boasts of a team of highly qualified sales personnel and delivery vans all in the interest of customer satisfaction. We believe the right team can make all the difference. For this reason, team members are carefully matched with projects based on the unique project needs and requirements. This is our way of ensuring customer-focused service to the clients, partners and communities we serve.
Norvik Group (Hospital and Enterprise) owns Norvik Enterprises Ltd, one of the leading Importers and distributors of pharmaceutical & medical products in Uganda and Norvik Hospital.
Job Title
Front Desk Assistant job at Norvik Hospital
Norvik Hospital
Job Description
Job Title: Front Desk Assistant (No Experience Jobs)
Organisation: Norvik Hospital
Duty Station: Kampala, Uganda
A Front Desk Assistant in a hospital setting plays a crucial role in the smooth operation of the facility by acting as the first point of contact for patients and visitors. Their responsibilities typically include administrative and customer service duties, ensuring that patients and their families feel welcomed, informed, and well-assisted throughout their visit. Below is a typical job description for a Front Desk Assistant in a hospital setting:
Duties, Roles and Responsibilities
Greeting and Assisting Patients: Welcome and direct patients, verify personal and insurance info, and assist with check-ins.
Appointment Scheduling: Handle phone calls to schedule, reschedule, or cancel appointments and ensure smooth record transitions.
Administrative Support: Maintain and update patient records, manage paperwork, and keep office supplies stocked.
Communication and Coordination: Act as a liaison between patients, healthcare providers, and administrative teams; communicate appointment reminders and follow-ups.
Patient Confidentiality: Ensure strict adherence to regulations and secure handling of sensitive information.
Handling Emergencies: Direct patients to emergency services or alert the medical team when necessary, staying calm in urgent situations.
Skills: Strong communication, organizational, and time management skills, proficiency in office software, attention to detail, and ability to work well in a team.

SERVICES
COMMERCIAL

SERVICES
INDUSTRIAL

SERVICES
RESIDENTIAL

SERVICES
COMMERCIAL

SERVICES
INDUSTRIAL

SERVICES
RESIDENTIAL

SERVICES
COMMERCIAL

SERVICES
COMMERCIAL

SERVICES
COMMERCIAL

SERVICES
COMMERCIAL

SERVICES
INDUSTRIAL

SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Candidates with customer service experience, whether in healthcare or other industries like retail, hospitality, or office administration.
Experience in a healthcare setting, such as working as a receptionist or office assistant, is advantageous.
Familiarity with scheduling, patient coordination, and administrative tasks is highly valued.
Additionally, prior experience in a front desk or administrative role, even outside healthcare, demonstrates the ability to manage office environments and interact with clients or patients effectively.
How to Apply
All interested candidates should send their applications addressed to the Norvik Group HR & Administrator, P.O Box 21034 Kampala attached with CVs all in one file. Applicants should only send email to hrofficer.norvikhospital@gmail.com hra.norvikhospital@gmail.com
Deadline: 7th February 2025
Hand delivered applications shall not be accepted.