Front Desk Administrator

Description (Public)

Job Title: Front Desk Administrator (Fresher Jobs)

Organisation: The Children’s Clinic

Job Location: Naalya, Wakiso, Uganda

Provide exceptional customer service, greet patients, visitors, and staff, and perform administrative tasks to ensure efficient hospital operations.

Main Objective: The Front Desk Administrator is the first point of contact for guests and customers that visit the Private healthcare facility. They are responsible for the smooth running and coordination of the front desk operations.

Duties, Roles and Responsibilities

Responsibilities:

Greet and direct patients, visitors, and staff.
Manage patient registration, admissions, and discharges.
Verify patient demographics and insurance information.
Answer and direct phone calls.
Respond to patient inquiries and concerns.
Provide wayfinding and directional assistance.
Process patient payments and billing.
Coordinate with clinic departments (e.g., CR, Nursing, Immunology etc).
Maintain accurate records and reports.
Participate in quality improvement initiatives.
Collaborate with healthcare team members.
Maintain office security by following safety procedures and controlling access via the reception desk.
Direct Clients to the appropriate Person and office as per the defined procedure.
Answer, screen, and forward incoming phone calls.
Ensure the reception area is tidy and presentable, with all necessary stationery and material.
Provide basic and accurate information about the health facility in person and via phone/email.
Receive, register, sort and distribute daily mail/deliveries/documents.
Receive, Register, sort the registration of patients clearly and efficiently.
Perform other clerical receptionist duties such as filing, photocopying etc.
Performing ad-hoc administrative duties.
Provide excellent customer service.

Qualifications, Education and Competencies

Qualifications:

Bachelors’ degree in any related field
Minimum of one (1) years’ experience in managing a reception and customer service.
Excellent written and verbal communication skills, as well as competency in Microsoft Office applications. Prior experience as a receptionist is also helpful.
Age: 23- 28years

Skills and Qualifications: