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Debt Recovery and Negotiation

• Field: In-person visits to clients or debtors to negotiate repayment plans or collect overdue amounts.
• Office: Communicating via phone, email, or letters to discuss payment options and create feasible repayment schedules with debtors.

Account Monitoring and Reporting

• Field: Conducting checks and visits to ensure debtors are adhering to the agreed-upon repayment plans.
• Office: Monitoring accounts for delinquency, updating records of payments, and generating reports on collection progress for management.

Customer Interaction and Relationship Management

• Field: Engaging with debtors face-to-face to build rapport, resolve issues, and educate them on the importance of repaying debts.
• Office: Handling customer inquiries and disputes, ensuring that debtors understand their financial obligations while maintaining professional communication.

Legal and Compliance Adherence

• Field: Ensuring that all collection activities comply with legal and regulatory requirements, including respecting debtor rights during physical visits.
• Office: Staying informed about changes in laws and regulations regarding debt collection practices and ensuring all actions adhere to those rules.

Debt Documentation and Record Keeping

• Field: Collecting and verifying necessary documentation from debtors, such as payment receipts or personal identification.
• Office: Maintaining detailed records of communications, payments, and debt statuses, and preparing reports for upper management regarding recovery efforts.