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Field Collections Officer job at Numida | Apply Now
Are you looking for Accounting jobs in Uganda 2024 today? then you might be interested in Field Collections Officer job at Numida
Uganda
Full Time
About the Organisation
Convenient Access. Entrepreneurs can access credit in as little as 2 hours from the comfort of their business.
Numida uses proprietary credit models and tech-enabled underwriting processes to provide unsecured working capital loans to African micro and small businesses. Instead of borrowing from informal lenders or family, business owners download the Numida app, apply in minutes, and receive capital within a day. There’s 20 million of these businesses in Africa representing a $5 billion market opportunity and traditional microfinance is failing them. We have figured out how to score and disburse unsecured loans to cash-based businesses that have no digital transaction history, with excellent collection rates. Within 10 years, we anticipate enabling at least 1 million small business owners on the continent to achieve their dreams. We are backed by world class investors such as Serena Ventures, Onafriq, Breega, and 4Di Capital.
Job Title
Field Collections Officer job at Numida
Numida
Job Description
As a Field Collections officer, you will be responsible for contacting clients, following up on outstanding payments, and ensuring timely collections for the credit portfolio in line with Numida’s policies in line with Numida’s policies. You will work closely with the Credit Operations team, ensuring client accounts are effectively managed, and contributing to the overall success of the collections effort.
Duty Station: Within Uganda, Central and West, East Africa
Duties, Roles and Responsibilities
Responsibilities:
Regularly contact clients to recover overdue amounts, follow up on promises to pay, and maintain accurate records of interactions in the CRM.
Visit clients in the field to recover payments when necessary, while maintaining professionalism and compliance with the organization's standards.
Provide daily, weekly, and monthly updates to the Team Leaders and Credit Operations Manager on recovery progress and challenges faced in the field.
Establish positive relationships with clients to encourage timely payments and resolve any issues leading to delayed collections.
Ensure all interactions and recovery methods are in line with Numida's Standard Operating Procedures (SOPs) and relevant regulatory requirements.
Meet or exceed the set collection targets, maximizing recovery efforts across the assigned client base.
Work closely with team leaders, supervisors, and other stakeholders to align recovery strategies with company goals.
Quickly identify client issues and develop strategies to rehabilitate and retain clients to avoid further loan defaults.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Job Requirements:
Your Profile:
2+ years of experience working as a Collections Officer
Strong interpersonal and communication skills
Prior experience in collections, sales, or a customer-facing role
Ability to work independently and take initiative
Good negotiation skills and problem-solving capabilities
Strong time management and organizational skills
Willingness to travel and work in the field
Proficient in computer and mobile technology – you are experienced with Android apps and desktop productivity software like Google Drive, Google Sheets, Google Docs etc.
Verbal and written fluency in both English and relevant Local Languages. Fluency in other Ugandan languages is an asset.
How to Apply
Interested and qualified? Click the link below to apply
Apply by November 1, 2024 @11:59pm. We will conduct interviews on a rolling basis, so you are encouraged to apply as soon as possible.
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