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Full-time
Field Collection Agents – 8 Positions Job at EBC
EBC
Job Description
Our client is seeking Field Collection Agents responsible for conducting on-site visits to customers with overdue payments, with the objective of recovering outstanding installments and minimizing company losses. The ideal candidate must be based in Eastern Uganda or be willing to relocate to the region.
Duties, Roles and Responsibilities
- Field Visits & Recovery: Conducting in-person, on-site visits to customers’ homes or business locations to collect overdue payments.
- Negotiation: Engaging with customers to understand their repayment difficulties, educating them on penalties, and negotiating payment plans.
- Asset/Device Recovery: Retrieving devices or collateral from customers who have defaulted on loans, adhering to company procedures.
- Reporting & Documentation: Maintaining accurate records of customer interactions, updating repayment status in the system, and reporting daily progress to management.
- Stakeholder Management: Establishing and maintaining relationships with local authorities (e.g., police) to support the recovery of long-overdue or fraudulent cases.
- Compliance: Ensuring all collection activities comply with legal regulations and company policies regarding debt collection.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates can send their resumes to cv@welcometoebc.com mentioning “Job Title” in the subject line.
Deadline: 13th February 2026
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