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About the Organisation
ERP Project Relief Support Officer job at Watoto Church and Child Care Ministries | Apply Now
Watoto Church is a vibrant, multi-campus Christian community based in Kampala, Uganda, with a mission to care for orphans, empower women, and share the message of Jesus Christ through transformational discipleship, service, and outreach. Renowned for its impactful programs, such as Watoto Children's Ministry, the church is recognized for its commitment to holistic development and its significant contribution to addressing social challenges in Uganda.
Watoto Church fosters a warm, inclusive, and growth-oriented work culture that values servant leadership, teamwork, and personal development, offering staff meaningful roles in ministry, administration, and outreach initiatives. The church provides job opportunities in various sectors including pastoral leadership, program management, and operations, with a focus on flexible work arrangements to support work-life balance.
Since its founding in 1994, Watoto Church has grown from a single location to a multi-campus ministry with a global reach, impacting lives across Uganda and internationally. The church’s innovative model includes a combination of community-based programs, social services, and vibrant worship experiences, while its business model integrates social enterprise initiatives to support its sustainability.
With a wide reach through its local and international outreach, Watoto Church touches the lives of thousands through its services, missions, and global partnerships. Guided by core values of love, service, and integrity, the church is deeply committed to corporate social responsibility, supporting education, health, and empowerment projects that uplift vulnerable populations. For more information, visit their official website at www.watotochurch.com.
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in ERP Project Relief Support Officer job at Watoto Church and Child Care Ministries
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Job Title
ERP Project Relief Support Officer job at Watoto Church and Child Care Ministries
Watoto Church and Child Care Ministries
Job Description
Job Title: ERP Project Relief Support Officer
Organisation: Watoto Church and Child Care Ministries
Duty Station: Kampala, Uganda
Job Summary: Watoto is seeking to recruit an ERP Project Relief Support Officer to support the day-to-day operations of the ERP project in the implementation, go-live, and stabilisation phases.
Duties, Roles and Responsibilities
Support daily ERP project operations for system availability and functionality.
Provide helpdesk support (on-site/remote) during go-live and stabilisation.
Assist with user access, data integrity, and manage ERP accounts/permissions.
Monitor ERP performance and coordinate with the technical team to resolve issues quickly.
Assist with data migration, verification, and cleanup for accurate deployment.
Support report development and analysis using Power BI and other tools.
Conduct and participate in User Acceptance Testing (UAT), document results and issues, and track/escalate technical problems to vendors or the team.
Follow up with vendors on issues, maintain interaction records, and report on vendor performance for contract monitoring.
Liaise between staff, the ERP project team, and the vendor for smooth communication and updates.
Support user training, prepare materials, and coordinate sessions.
Create and maintain documents, frequently asked questions and provide ongoing ERP support.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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