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Full-time
Endpoints and Mobility Officer Job at I&M Bank Uganda
I&M Bank Uganda
Job Description
The Endpoints and Mobility Officer is responsible for administering, supporting, and optimizing all end points of hardware and software by resolving technical problems. The role focuses on maintaining desktop, laptop, and mobile device ecosystems to ensure high performance and security compliance across the bank.
Duties, Roles and Responsibilities
- Install, configure, support, and maintain desktops, laptops, printers, conferencing systems, and peripheral devices.
- Perform operating system deployment, upgrades, patching, and configuration management for endpoint devices
- Monitor endpoint performance, compliance status, and security posture.
- Administer Microsoft Intune for device enrolment, compliance enforcement, and configuration policies.
- Managing Windows Active directory.
- Manage lifecycle of mobile devices including smartphones and tablets.
- Monitor device compliance dashboards and remediate non-compliant endpoints.
- Administer users and groups in Microsoft 365.
- Manage mailbox provisioning and configurations in Microsoft Exchange Online.
- Support role-based access assignments aligned with organizational security policies.
- Support operation and administration of the IT Service Desk platform.
- Identify recurring incidents through service desk analysis and implement preventive corrective actions
- Monitor service requests and incident queues to ensure timely resolution within SLA targets.
- Install and support approved enterprise applications on endpoints.
- Maintain accurate inventory of endpoint and mobility devices.
- Track lifecycle management including provisioning, relocation, replacement, and disposal.
- Enforce endpoint security configuration baselines and compliance standards.
- Diagnose hardware, OS, connectivity, and Microsoft 365 access issues.
- Provide user guidance on endpoint usage, mobility security practices, and Microsoft 365 tools.
- Plan for maintenance/repairs/schedule service for IT Equipment and all cabling at desktops, patch panels, networking equipment and conferencing systems.
- Perform scheduled preventive maintenance of desktops, laptops, printers, conferencing equipment, and mobility devices.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://imbank.bamboohr.com/careers/945
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